Level 2-3 IT Support Technician

Clearpath MSP | Sydney & Melbourne | Full-Time

At Clearpath, we help businesses remove the friction from technology.

Our approach is simple: provide clear advice, reliable systems, and responsive support that clients can trust. As we continue to grow, we're looking for an experienced Level 2-3 IT Support Technician to join our team.

This role is ideal for someone who enjoys solving technical problems, working directly with clients, and taking ownership of issues through to resolution. If you're looking for a position where you can make an impact rather than simply process tickets, we'd love to hear from you.

About the Role

You will work across a diverse range of client environments, providing both remote and onsite support while assisting with infrastructure projects and strategic IT improvements.

Key Responsibilities

• Troubleshoot and resolve Level 2 and Level 3 support issues

• Support Microsoft 365 environments including Exchange Online, Teams and SharePoint, Entra ID and Intune

• Manage Active Directory users, permissions, policies and group management

• Diagnose and resolve networking issues including DNS, DHCP, VPN and firewall connectivity

• Support Windows desktops, servers and business-critical applications

• Assist with Azure and cloud-based technologies

• Deliver onsite support and maintain strong client relationships

• Participate in infrastructure upgrades, migrations and IT projects

• Document solutions and contribute to continuous improvement initiatives

About You

You are a capable and confident IT professional who enjoys both technical challenges and client interaction.

Essential Skills & Experience

• 5+ years' experience in IT support, preferably within an MSP environment

• Strong troubleshooting skills across Microsoft technologies

• Experience administering Microsoft 365 environments

• Solid understanding of Active Directory and Windows Server Products

• Knowledge of networking fundamentals and troubleshooting methodologies

• Excellent communication and customer service skills

• Ability to prioritise workloads and manage multiple client requests

Desirable Skills

• Azure administration and cloud technologies

• Cybersecurity and endpoint protection platforms

• Backup and disaster recovery solutions

• Experience with ConnectWise, RMM and PSA tools

• Exposure to infrastructure projects and migrations

Why Join Clearpath?

We believe great technicians should have the opportunity to solve meaningful problems, develop their skills and work closely with clients.

At Clearpath, you'll enjoy:

• A supportive and highly capable technical team

• Exposure to a wide variety of technologies and industries

• Opportunities to work on projects and infrastructure, not just support tickets

• Career development and ongoing learning opportunities

• A culture that values initiative, accountability and professionalism

• Competitive salary based on experience

Position Details

Position: Level 2-3 IT Support Technician
Location: Sydney & Melbourne
Employment Type: Full-Time
Start Date: Immediate

If you're looking for a role where your technical skills are valued and your work genuinely makes a difference, apply today.