Nexon Asia Pacific
Senior Consultant - ServiceNow (SecOps ITOM focus)
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Nexon Asia Pacific
Senior Consultant - ServiceNow (SecOps ITOM focus)
Information & Communication Technology / Other
Posted 12/06/2026
Closes 26/06/2026
North Sydney, 2060, Sydney, New South Wales
Full time
Not specified
We have a new Senior Consultant role to join our ServiceNow practice. This positoin will be a hybrid role covering project delivery, focussed on Security Operations and ITOM capabilities to support our growth as a practice
The role will work across pre sales and project delivery across these key areas:
Essential Knowledge, Skills and Experience:
The role will work across pre sales and project delivery across these key areas:
- Build trusted relationships with business leaders, translating business objectives into ServiceNow roadmaps and digital transformation outcomes.
- Support pre-sales activities including demonstrations, proof of concepts, customer presentations, tender responses, solution design, scoping, and commercial estimates.
- Identify opportunities to expand ServiceNow platform adoption and associated implementation and support services while providing industry insights and thought leadership.
- Lead end-to-end delivery of ServiceNow SecOps and ITOM solutions, including Vulnerability Response, Security Incident Response, Threat Intelligence, Discovery, Service Mapping, CMDB, and CSDM.
- Facilitate workshops, requirements gathering, solution design, testing, documentation, training, and customer handover activities.
- Configure, develop, integrate, and implement ServiceNow solutions in line with best practices and quality standards.
- Act as the ServiceNow SME, partnering with project managers and stakeholders to manage risks, ensure successful project delivery, and maintain high customer satisfaction.
- Leverage expertise across ServiceNow integrations, cloud platforms, Linux and Windows environments, networking, identity management, and automation technologies.
- Design and implement security operations capabilities, including SIEM, SOAR, EDR, vulnerability management, remediation workflows, compliance reporting, and risk management.
- Collaborate with ServiceNow account teams, partners, and customer stakeholders while mentoring and upskilling team members.
Essential Knowledge, Skills and Experience:
- Degree in Information Technology, Cyber Security, Business, or a related discipline, or equivalent industry experience and qualifications.
- 7–10+ years' ServiceNow experience, including 3–5+ years delivering Security Operations (SecOps) and/or ITOM solutions in enterprise environments.
- Strong commercial acumen with proven experience in pre-sales activities, including opportunity qualification, solution design, effort estimation, statement of work preparation, and customer presentations.
- Demonstrated ability to lead workshops, gather requirements, engage stakeholders, manage competing priorities, and deliver successful outcomes within agreed timeframes.
- Hands-on expertise in ServiceNow platform configuration, development, reporting, workflows, integrations, portals, data transformations, and solution implementation.
- Excellent relationship management skills with the ability to collaborate effectively with customers, vendors, partners, and internal teams while maintaining confidentiality and professionalism.
- Relevant ServiceNow certifications, including CSA, CIS-ITSM, CIS-VR, CIS-SIR, and ideally Discovery and/or Service Mapping certifications.
- Desirable: ITIL Foundation certification, knowledge of ServiceNow licensing, Agile and Waterfall delivery methodologies, CSDM/CMDB best practices, and integration experience with vulnerability management, SIEM/SOAR, EDR/XDR, and asset intelligence platforms.
Applications open to:
Tags
Senior Consultant - ServiceNow (SecOps ITOM focus)SydneyNew South WalesFull timeNexon Asia PacificInformation & Communication TechnologyOther
