Junior IT Technician – Casual / Part-Time

AirborneIT is looking for a motivated Junior IT Technician to join our growing team on a casual / part-time basis, with the possibility of moving into a full-time role as the business continues to grow.

This role would suit someone early in their IT career who enjoys technology, problem-solving and helping people. You will work alongside experienced technicians and gain hands-on experience across devices, networks, cloud services, onsite support and project work.

About the role

You will assist with day-to-day IT support, including troubleshooting, hardware setup, software support, user account assistance and general technical tasks.

This is a casual / part-time role with flexible hours depending on workload, client requirements and project needs. For the right person, there may be an opportunity for the role to grow into a full-time position.

The role includes onsite work and travel to client locations, so applicants must be comfortable travelling when required.

Key responsibilities

• Provide first-level IT support to clients and staff

• Set up and troubleshoot laptops, desktops, tablets, printers and mobile devices

• Assist with Microsoft 365, Teams, email and user account support

• Support basic Wi-Fi, network and internet troubleshooting

• Prepare and deploy devices

• Assist senior technicians with onsite support and project work

• Travel to client sites as required

• Document work completed and communicate clearly with clients

• Escalate complex technical issues when required

Essential requirements

Applicants must have:

• At least one recognized IT industry certification

• National Police Clearance, or willingness to obtain one

• Current WA driver’s license

• Willingness to travel for onsite work when required

• Availability for casual / part-time work

• Strong communication and customer service skills

• Reliable, punctual and willing to learn

• Professional attitude when working with clients and team members

Recognized certifications may include:

• Microsoft Fundamentals certification, such as MS-900, AZ-900 or SC-900

• CompTIA A+, Network+ or Security+

• Cisco CCNA or similar networking certification

• Certificate III or IV in Information Technology

• Other relevant IT, networking, cloud or cybersecurity certifications

Highly regarded

• Previous IT support, helpdesk or onsite technician experience

• Experience with Microsoft 365, Windows devices, printers, Wi-Fi or networking

• Experience working in regional or remote environments

• A current pilot license would be a welcome bonus, but is not essential for the role

About you

You do not need to know everything yet, but you must be keen to learn and willing to have a go.

You will be someone who:

• Enjoys solving problems

• Can communicate clearly with non-technical users

• Follows instructions and asks questions when needed

• Takes pride in doing work properly

• Is professional, respectful and reliable

• Comfortable with onsite work and travel

• Wants to build a long-term career in IT

Why join AirborneIT?

• Casual / part-time role with potential to grow into full-time employment

• Hands-on training and mentoring

• Variety of work across devices, networks, cloud and onsite support

• Travel opportunities across WA

• Supportive team environment

• Opportunity to grow into a more senior technical role

• Work with a WA-based business supporting clients across metro and regional WA

How to apply

Please submit your resume and a short cover letter outlining your IT experience, the industry certifications you hold, your availability, and your willingness to travel.

Only shortlisted applicants will be contacted.