Kickstart your IT support career with a hands-on Service Desk role in a federal government setting.

Your new company

This opportunity sits within a large federal government environment delivering critical IT services to support internal users. You'll be part of a collaborative and customer-focused Service Desk team that plays a key role in keeping business operations running smoothly. The organisation offers a structured environment, modern technology stack, and strong emphasis on teamwork and service delivery excellence.

Your new role

As an Associate Service Desk Analyst, you will be the first point of contact for IT support, assisting end users with technical issues and service requests. You'll troubleshoot Level 1/2 incidents, manage tickets through an ITSM system, and support the provisioning and maintenance of IT equipment and user access.
Working collaboratively with your team, you will ensure timely resolution of issues while delivering a high level of customer service. This role also involves handling hardware (including lifting and setup), participating in an after-hours/on-call roster when required, and working both independently and as part of a broader IT support function.

What you'll need to succeed

• Experience working in a Service Desk or customer-facing IT support environment
• Strong communication skills and a collaborative approach to problem-solving
• Ability to work autonomously and proactively manage workload
• Understanding of IT environments including Windows 10/11, Office 365, MS Teams
• Exposure to Active Directory/Azure AD, Exchange, and user account management
• Experience with ITSM/ticketing tools, incident management, and escalation processes
• Must be an Australian Citizen with the ability to obtain a Baseline Security Clearance
• Physically capable of handling IT equipment when required
• Willingness to participate in the after-hours/on-call roster

What you'll get in return

• Initial 6-month contract with 2 x 6-month extension options
• Opportunity to gain valuable experience within a federal government IT environment
• Exposure to modern technologies and structured service delivery processes
• Supportive and collaborative team environment
• ACT-based role with hybrid working arrangements available by discussion
• Standard full-time hours (37.5 hours per week) with potential flexibility

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call me now on 02 •••• •695 or email Aan••••••••••••@hays.com.au.
If this job isn't quite right for you, but you are looking for a new position, please contact me for a confidential discussion about your career.