IT Support Engineer (Level 2)
Sharp & Carter is partnering with a not-for-profit organisation that provides essential support services across Western Australia. With a brilliant community focus and a collaborative culture, the organisation is seeking an IT Support Engineer to join its internal technology team and support users across multiple locations. Based South of the River. 3 Month initial contract, with possibility to go permanent. 

This is an excellent opportunity for an IT support professional who enjoys a mix of service desk support, systems administration, and hands-on technical work. 

The Role
As an IT Support Engineer, you will be the first point of contact for ICT support requests, providing responsive and customer-focused assistance across a diverse user base.

You'll be responsible for troubleshooting technical issues, maintaining end-user devices, supporting Microsoft technologies, and contributing to ongoing ICT projects and initiatives.

Key Responsibilities:

• Provide L1/L2 ICT support via phone, email, remote access, and face-to-face interactions.
• Log, prioritise, troubleshoot, and resolve incidents and service requests through the helpdesk system.
• Escalate complex issues to internal stakeholders and external service providers when required.
• Configure, deploy, maintain, and support end-user devices and associated hardware.
• Manage user accounts, permissions, and licensing within Active Directory and Microsoft 365.
• Troubleshoot issues relating to Microsoft 365, Teams, SharePoint, DNS, VPN, email, VoIP, and network connectivity.
• Maintain ICT asset registers and assist with hardware lifecycle management.
• Support AV equipment and meeting room technology.
• Contribute to ICT projects, technology improvements, and ongoing system enhancements.
• Assist with documentation, knowledge base maintenance, and ICT operational procedures.

About You:

• Minimum 3 years' experience in an IT Helpdesk, Service Desk, or IT Support roles.
• Strong experience supporting Microsoft 365, Teams, Windows 11, and SharePoint.
• Experience with Active Directory, user administration, and endpoint support.
• Basic understanding of networking troubleshooting.
• Excellent attention to detail and documentation skills.
• Willing to be 5 days onsite

Required:

• Federal Police Clearance
• A current driver’s license (and the ability to travel to regional sites as required).

How to Apply

To apply online, please click on the appropriate link below. Alternatively, for more information, please contact Ashton Goode at ago•••@sharpandcarter.com.au.