APS6 & EL1 ICT Leadership, Service Delivery & Governance Opportunities Canberra | NV1 / NV2 Clearance Required | 12-Month Non-Ongoing Contracts
 
We are seeking experienced ICT professionals to join a large Federal Government technology environment delivering critical enterprise applications, digital services, operational support, governance, and service management capabilities.
These opportunities offer the chance to work across complex ICT ecosystems supporting nationally significant services, business-critical applications, operational support functions, and digital transformation initiatives.
Successful candidates will join high-performing teams responsible for technology delivery, service assurance, governance, change management, systems design, stakeholder engagement, and operational excellence.
Available Opportunities

• EL1 - Service Manager
• APS6 Systems Designer
• APS6 ITSM Enablement Specialist
• APS6 Change & Release Coordinator
• APS6 Operations & Support Team Leader

Why Join?

These roles provide the opportunity to:

✔ Lead and influence enterprise-scale ICT services and programs

✔ Work with modern technologies, service management frameworks, and digital delivery practices

✔ Collaborate with technical specialists, business stakeholders, executives, and delivery teams

✔ Contribute to nationally significant government outcomes

✔ Access extension opportunities and potential ongoing APS employment

EL1 Assistant Director - Service Manager About the Opportunity

This senior leadership role is responsible for overseeing the delivery, sustainment, governance, and operational management of a portfolio of critical business applications.

You will provide leadership across delivery and support teams, coordinate stakeholder engagement activities, manage service providers, oversee governance processes, and ensure business-critical services remain secure, reliable, and fit for purpose.

Key Responsibilities

• Lead software delivery, sustainment, and operational support activities.
• Manage relationships with business stakeholders, vendors, and service providers.
• Coordinate governance, risk, change, and operational activities.
• Support workforce planning, contractor management, onboarding, and performance oversight.
• Lead service transition activities from project delivery into operational support.
• Support procurement and market engagement activities.
• Drive continuous improvement across delivery and support functions.
• Contribute to operational planning, reporting, and assurance activities.

Ideal Background

You will bring:

• Experience leading ICT delivery or operational teams.
• Strong stakeholder and vendor management skills.
• Experience across software development and support lifecycles.
• Strong governance, risk, and assurance capability.
• Knowledge of enterprise application environments.
• Ability to balance leadership, business engagement, and technical understanding.

Clearance
Minimum NV1 with ability to obtain NV2.
APS6 Systems Design Team Leader About the Opportunity
This role leads business analysis, solution design, requirements management, and user-centred design activities supporting the delivery of enterprise technology solutions.
You will work closely with stakeholders, architects, developers, cyber security teams, and operational support teams to ensure solutions meet business requirements while remaining secure, scalable, and maintainable.
Key Responsibilities

• Lead business analysis and solution design activities.
• Facilitate workshops and requirements gathering sessions.
• Develop business process models, requirements documentation, and design artefacts.
• Ensure user-centred design and accessibility principles are embedded.
• Coordinate design assurance and governance activities.
• Support project delivery and service transition activities.
• Mentor and guide analysis and design practitioners.

Ideal Background

You will bring:

• Strong business analysis and solution design experience.
• Experience leading multidisciplinary teams.
• Excellent stakeholder engagement and facilitation skills.
• Knowledge of enterprise architecture and SDLC practices.
• Ability to translate business needs into practical technology solutions.

Clearance

NV1 Security Clearance.

APS6 ITSM Enablement Specialist About the Opportunity

We are seeking an IT Service Management professional to support the ongoing uplift and optimisation of enterprise service management capabilities.

You will play a key role in improving service management practices, enhancing platform capabilities, and enabling ICT teams to deliver high-quality services through consistent processes and governance.

Key Responsibilities

• Improve and mature ITSM processes and practices.
• Configure and optimise ITSM platforms and workflows.
• Develop service management policies, standards, and procedures.
• Support Incident, Problem, Change, Request, and Continual Service Improvement processes.
• Provide specialist advice on service management capability uplift.
• Support reporting, governance, supplier engagement, and service improvement initiatives.
• Collaborate with business and ICT stakeholders to improve service outcomes.

Ideal Background

You will bring:

• Experience working within ITSM environments.
• Strong understanding of ITIL frameworks and best practice.
• Experience administering or configuring ITSM platforms.
• Process improvement and business analysis skills.
• Strong stakeholder engagement and communication capabilities.
• Experience developing operational documentation and standards.

Clearance

NV1 Security Clearance.

APS6 Change & Release Coordinator About the Opportunity

This role supports enterprise ICT change and release management activities, ensuring production deployments are effectively governed, coordinated, and implemented with minimal business disruption.
You will work closely with delivery teams, technical specialists, governance bodies, and stakeholders to maintain operational stability while enabling continuous delivery.

Key Responsibilities

• Coordinate enterprise change and release activities.
• Manage release-to-production readiness processes.
• Maintain forward schedules of change and release.
• Coordinate testing, approvals, documentation, and deployment activities.
• Conduct Post Implementation Reviews (PIRs).
• Develop and maintain change management policies and procedures.
• Deliver training and capability uplift activities.
• Support governance reporting and stakeholder engagement.
• Contribute to operational planning and service improvement initiatives.

Ideal Background

You will bring:

• Experience in Change Management, Release Management, or ITSM environments.
• Strong understanding of ITIL service management practices.
• Experience coordinating complex ICT deployments.
• Governance, reporting, and stakeholder management capability.
• Experience working within Agile and enterprise delivery environments.
• Strong communication and problem-solving skills.

Clearance

NV2 Security Clearance Required.

APS6 Operations & Support Team Leader About the Opportunity

This leadership role is responsible for overseeing the support and operational management of business-critical enterprise systems.

You will lead a technical support team responsible for incident management, service assurance, operational support, problem management, and continuous improvement activities.

Key Responsibilities

• Lead and mentor technical operations and support teams.
• Coordinate incident, problem, change, and service request management.
• Provide technical leadership, triage support, and escalation management.
• Monitor service performance, operational risks, and system health.
• Coordinate with development, infrastructure, cloud, and cyber security teams.
• Prepare operational reporting, dashboards, and executive briefings.
• Ensure compliance with governance, security, and operational processes.
• Drive service improvement and operational maturity initiatives.

Ideal Background

You will bring:

• Experience leading ICT operations or application support teams.
• Strong understanding of incident, problem, and change management.
• Experience applying ITIL or similar service management frameworks.
• Strong technical troubleshooting and analytical skills.
• Experience supporting enterprise-scale systems and services.
• Ability to manage competing operational priorities in complex environments.

Clearance

NV1 Security Clearance.

Essential Requirements
To be considered, applicants must:

• Be Australian Citizens.
• Hold or be eligible to obtain the required security clearance.
• Demonstrate strong stakeholder engagement and communication skills.
• Have experience operating within ICT delivery, service management, governance, operations, or digital transformation environments.
• Be comfortable working within complex enterprise technology environments.

Employment Details
Location: Canberra ACT
Contract: 12-Month Non-Ongoing APS Engagement
Extension Option: 6 Months
Future Opportunity: Potential for Ongoing APS Employment
Start Date: ASAP