About Ubank

At Ubank, we’re on a mission to help the digital generation build real financial momentum. We’re more than a bank,we’re your always-on money companion, bringing everything into one clear view with smart tools and real-time insights. From growing your savings to tracking spending and getting into your first home sooner, we make money simple, intuitive and empowering.

The Opportunity

This 12-month contract is a chance to make a meaningful impact at the heart of our technology ecosystem. You’ll play a key role in supporting and evolving critical platforms across our banking landscape spanning Core Banking, Payments, CRM, Contact Centre technologies and Lending systems.

You’ll be part of a team that keeps things running smoothly while continuously improving how we operate, ensuring our customers and teams have reliable, high-performing systems they can count on.

What You’ll Do

• Deliver reliable support and ongoing maintenance for business-critical applications, including updates, patching and performance optimisation
• Investigate and resolve incidents, contribute to problem management, and support change activities to minimise disruption
• Drive continuous improvement across support processes, ensuring alignment with best practices and a focus on service excellence
• Build and maintain clear, useful documentation to enable faster resolution and stronger team knowledge sharing
• Partner with vendors and third-party providers to ensure seamless integration and optimal system performance

What You’ll Bring

• 3+ years’ experience supporting Core Banking, Payments or enterprise applications
• Experience within Banking or Financial Services, with a solid understanding of regulatory and compliance environments (e.g. APRA)
• Hands-on experience with Atlassian tools (Jira Service Management, Confluence)
• Ability to support 24/7 operations and respond to incidents when required
• Relevant tertiary qualification in IT, Computer Science, or related field
• ITIL 4 Foundation certification (required); COBIT or CISM (desirable)

Why Ubank? Make an impact: Your work matters here—turn ideas into real, tangible outcomes that improve how people manage their money.
Strong team culture: We value collaboration, curiosity and support—because the best ideas come from working together.
Grow with us: With clear development pathways and real opportunities, your career won’t stand still.
Be yourself: We celebrate individuality and offer гиб flexibility through our hybrid model—giving you autonomy and connection in equal measure.
Build something meaningful: This is your chance to shape the future of banking in a fast-moving, customer-first environment.

We acknowledge the Gadigal people of the Eora Nation as the Traditional Custodians of the land on which we work.

This Sydney-based role requires Australian or New Zealand citizenship or permanent residency.

We welcome applicants from all backgrounds—our Talent team would love to connect with you.