At DWF, we’re redefining how technology supports our people and clients. As a Tech Bar Support Analyst, you’ll be at the heart of this experience—delivering high-quality, face-to-face IT support while empowering users to confidently leverage modern tools and systems.

Working from our Tech Bar, you’ll be the go-to expert for hands-on support, helping resolve issues quickly, onboarding new starters, and building capability across the business—particularly in emerging technologies like Microsoft Copilot and Generative AI.

This is an ideal opportunity for someone who enjoys a highly visible, people-focused IT role in a fast-paced professional services environment.

What you’ll be doing

• Provide friendly, face-to-face IT support to staff and clients via the Tech Bar, resolving hardware, software and network issues

• Manage walk-ups and booked appointments, ensuring a seamless and professional user experience

• Support onboarding and offboarding of employees, including equipment, access, and system readiness

• Deliver user training and guidance on systems and applications (including Microsoft Copilot and AI tools)

• Handle overflow service desk calls, triaging and escalating issues where required

• Work within IT service desk systems to meet KPIs and SLAs

• Maintain Tech Bar equipment and stock, including asset tracking and kit returns

• Collaborate with the wider IT team to share knowledge and continuously improve service delivery

What you’ll bring

• Experience in IT support within a law firm or professional services environment (highly regarded)

• Strong communication skills with a genuine customer-first mindset

• Solid foundational technical skills and a willingness to learn new technologies

• Exposure to or interest in Windows 11, Microsoft 365, Teams, Copilot, and Generative AI

• Ability to work both independently and collaboratively in a fast-paced environment

• A proactive, solutions-focused approach with excellent problem-solving skills

• Flexibility to support across offices and travel when required

Why join DWF?

• Be part of a global business at the forefront of innovation in legal and professional services

• Work in a highly interactive, people-facing IT role where your impact is visible every day

• Gain exposure to cutting-edge technology, including AI and digital transformation initiatives

• Join a supportive, collaborative team that values knowledge sharing and continuous improvement

• Opportunities for growth, learning and career development

Apply now

If you’re passionate about technology and thrive on helping people get the most out of it, we’d love to hear from you.