About us

NyxMinds Pty Ltd is a specialised IT consulting and implementation company delivering enterprise workflow and digital transformation solutions across Australia, Singapore, and India. We help organisations streamline operations, improve service delivery, and accelerate digital transformation through the implementation of ServiceNow and related enterprise technologies.

Due to continued growth and increasing demand from our clients, we are seeking an experienced ServiceNow Technical Consultant to join our Melbourne-based team.

About the role

We are seeking a skilled ServiceNow Technical Consultant to join our growing team in Melbourne on a full-time basis. This is a pivotal role within our consultancy, where you will leverage your ServiceNow expertise to design, implement, and optimise enterprise solutions for our diverse client base. As a Technical Consultant, you will play a strategic role in translating complex business requirements into robust technical implementations, whilst building strong partnerships with clients and internal teams. This position offers excellent opportunities to work on high-impact projects, expand your technical skillset, and contribute to the digital transformation journey of leading organisations across multiple industries.

Key responsibilities

1. Design and develop ServiceNow solutions tailored to client business requirements, ensuring alignment with industry best practices and architectural standards

2. Configure and customise ServiceNow modules including CRM, FSM, HRSD and ITSM.

3. Conduct detailed requirements gathering and analysis sessions with clients to understand their operational challenges and translate them into technical specifications

4. Develop and execute comprehensive testing strategies, including unit testing, integration testing, and user acceptance testing to ensure solution quality and reliability

5. Create detailed technical documentation including design documents, configuration guides, and deployment plans

6. Provide mentoring and knowledge transfer to client teams and junior consultants, ensuring sustainable and successful platform adoption

7. Troubleshoot and resolve complex technical issues within ServiceNow environments, optimising performance and system stability

8. Collaborate with cross-functional teams including business analysts, project managers, and infrastructure specialists to deliver integrated solutions

9. Stay current with ServiceNow updates, new features, and industry trends to continually enhance service delivery and recommendations

10. Support clients through the full project lifecycle, from pre-sales and discovery through to implementation, optimisation, and post-go-live support

What we're looking for

1. Minimum 10+ years of professional experience as a ServiceNow consultant or technical specialist, with proven expertise in implementing ServiceNow solutions

2. Proven client-facing consulting experience is essential for this role, demonstrating the ability to work directly with clients to deliver ServiceNow solutions

3. Strong proficiency in ServiceNow platform modules such as Incident Management, Change Management, Problem Management, Service Catalogue, and CMDB

4. Solid understanding of IT Service Management (ITSM) principles and frameworks, including ITIL best practices

5. Experience with ServiceNow scripting, including JavaScript, GlideScript, and REST API integration

6. Demonstrated ability to gather and analyse business requirements, translating them into effective technical solutions

7. Excellent problem-solving skills with the ability to think critically and troubleshoot complex technical challenges

8. Strong communication and interpersonal skills, with the ability to work effectively with clients at all levels and internal team members

9. Proven experience in managing multiple projects simultaneously whilst maintaining quality and meeting deadlines

10. ServiceNow certifications (such as Certified System Administrator, Certified Application Developer, or equivalent) are highly desirable

11. Expert-level ServiceNow certifications are required for this position, demonstrating advanced technical competency and platform expertise

12. Experience with other enterprise platforms, integration tools, or enterprise architecture is advantageous

13. A passion for continuous learning and professional development within the ServiceNow ecosystem

14. Candidates with either existing Australian work rights or those requiring visa sponsorship are welcome to apply

What we offer

Opportunity to work on enterprise-scale digital transformation projects

• Exposure to a diverse range of industries and clients

• Flexible hybrid working arrangements

• Career growth and professional development opportunities

• Collaborative and supportive team environment

Apply now

If you meet the above criteria and are excited about the opportunity to make a significant impact through ServiceNow consulting, we would love to hear from you. Please submit your CV, a cover letter highlighting your relevant experience, and any ServiceNow certifications or achievements. Applications are reviewed on a rolling basis.