Summary

Want to be part of something genuinely huge? This isn't a role where you'll be bored. No two projects, customers or days look the same. One week you're configuring a solution for a major bank, the next you're solving a tricky integration challenge or travelling to a customer site across the region. You'll learn fast, work alongside seriously talented people, and take on real responsibility from early on - not years down the line.
As a Senior Consultant at Smart Communications, you'll lead the delivery of complex, high-impact solutions for enterprise customers across the region. From shaping requirements and solution design through to implementation and successful outcomes, you'll play a critical role in ensuring projects are delivered on time, on budget and to the highest standard.
Working at the vendor, you'll operate at the cutting edge of our Conversation Cloud platform - partnering with customers to solve real-world challenges while identifying opportunities to drive further value.
And it's telling that so many of our team have stayed for years: if this is the right role for you, it tends to become a career, not a stepping stone.
We're looking for a highly motivated consultant with a business mindset who is excited by web technologies, problem-solving and doing work that genuinely matters. You bring experience in solution delivery, with a solid grasp of JavaScript, XML-related technologies and RESTful APIs - but above all, we want people ready to learn, build, and grow with us.

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications' cloud-native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.

Who are you?

• An experienced consultant with the ability to guide customers through end-to-end implementation journeys with clarity and confidence.
• Passionate about technology and how it can be applied to solve real business problems.
• Skilled in gathering and translating business requirements into effective solution designs.
• A collaborative team player who contributes to the overall success of the team.
• Focused on delivering outcomes that enable customer success and long-term value.
• Excellent verbal and written communication skills.
• Strong logical and analytical problem-solving skills.
• Good commercial decision-making skills.
• Positive customer service approach with a 'Can do-will do' attitude.

The responsibilities of the role include:

• Lead Conversaion Cloud solutions end-to-end (requirements, design, implementation and deployment) across Smart Communications, partners and customers.
• Provide best practice guidance on solution configuration and optimisation (SaaS/Cloud and Hybrid).
• Contribute to project planning, reporting and delivery - ensuring timelines, budgets and quality outcomes are met.
• Work with appropriate team members to achieve successful project completion.
• Produce high-quality documentation and facilitate knowledge transfer to customers and support teams.
• Build strong customer relationships, providing mentoring and conducting solution health checks.
• Contribute to business development activities, including estimating, shaping and supporting Statements of Work.
• Reports regularly, identifying and diagnosing issues and needs, escalating potential risks as far as necessary to resolve for both Smart Communications and our customers.
• Manage project change controls, ensuring Smart Communications' contractual position.
• Interfaces with the customers in a professional manner.
• Willing to travel extensively up to 50% (Mainly in APAC).

What we're looking for:

Must have skills/experience:

• Must be an Australian citizen and ability to obtain Australian Government security clearance.
• Strong communication, stakeholder management and consulting skills.
• Proven track record delivering complex software implementations (SaaS and/or on-premise).
• Expertise in requirements gathering, solution design and facilitating customer workshops.
• Strong cloud experience (AWS or similar) and modern solution architecture understanding.
• Experience in project delivery methodology (Agile / Scrum).
• Analytical, commercially aware, and customer-focused with a proactive, "can-do" mindset.
• Experience in Solution Delivery Life Cycle.
• Familiarity with the software development lifecycle.
• Good understanding of cloud architectures.
• Ability to manage time effectively.
• Experience with RESTful APIs and web services (e.g. using tools like Postman).
• Solid integration and development capability (REST/SOAP APIs, JSON, XML/XSLT; plus languages such as .NET, Java, or Python).
• Good overview of web technologies, such as HTML5, XHTML and CSS.

Experience with authentication, code and databases, such as:

• Databases: SQL Server, DB2, Oracle.
• IDEs: Visual Studio / VSCode.
• Authentication and identity protocols (SAML, OAuth, OpenID) and integration with identity providers (e.g. Okta, ADFS, Active Directory).

Advantageous skills/experience:

• Experience with the Smart Communications Conversation Cloud products (SmartCOMM, SmartIQ, SmartPATH, SmartHUB) is highly desirable.
• Experience with system architecture design - reading and creating class, sequence, data flow, interaction and component diagrams.
• Experience with enterprise-level software (CCM, IXP, CRM, SCM).
• Salesforce.com (and APEX development).
• Familiarity with AI-assisted development tools (e.g. Claude).
• Awareness of data privacy, security, and compliance standards.
• Print formats: PDF, PS, AFP.
• Management, web analytics and workflow technologies.

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together!

What's the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company's performance, so we are all incentivised to over-achieve!

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including vision benefits, subsidised gym membership, 20 days holiday allowance plus and additional day off for your birthday!

Located in Surry Hills, just outside the CBD, our Sydney office houses our APAC headquarters; a friendly, tight-knit environment, it's home to many of our teams within the Southern Hemisphere. We also have offices in Canberra, home to our SmartIQ development team, and Brisbane, home to our SmartPATH development team. This role can be based at any of our office locations and is a hybrid position with occasional work from the office required.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today's digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications' Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.