At Smile IT, we believe technology should be simple, reliable, and human. We’re growing, and we’re looking for a Technical Account Manager who thrives at the intersection of relationships, technology, and commercial growth.

Based in our Tingalpa office, this role is ideal for someone who enjoys being the trusted advisor to customers - someone who can listen deeply, translate business needs into technical solutions, and confidently guide clients forward.

About the Role:

As a Technical Account Manager, you’ll play a key role in growing Smile IT by:

• Developing strong, long-term relationships with new and existing customers

• Identifying opportunities to deliver meaningful technology solutions

• Working closely with our technical teams to design, quote, and deliver the right outcomes

• Acting as a customer advocate, ensuring issues are resolved quickly and professionally

This is a sales-led role where you combine commercial drive with a consultative mindset, helping customers make smart decisions, backed by a capable, supportive internal team.

Why choose Smile IT?

We live our values every day:

• We are easy to deal with – We communicate clearly, we are flexible, and we smile often.

• We are good at what we do – We take pride in our work, we are proactive, and we never stop learning.

• We are reliable – We take ownership, we do the right thing, and we work as a team.

You’ll be joining a team that:

• Trusts you to do your job.

• Invests in your development.

• Values collaboration over ego.

• Supports balance, not burnout.

What You’ll Be Doing:

Customer Engagement & Relationship Management

• Present Smile IT’s products and services with confidence and clarity

• Run Discovery conversations and Technical Business Reviews to understand customer needs across their business

• Build trust through education, transparency, and follow-through

• Act as the bridge between customers and internal team

Solution Design & Technical Collaboration

• Design and quote tailored technology solutions

• Collaborate with Technical Solutions Consultants to shape the right approach

• Maintain strong working knowledge of Smile IT’s products and services

Sales & Growth

• Drive revenue through new customer acquisition, upsell, and cross-sell

• Balance short-term opportunities with long-term account growth

• Position Smile IT as a strategic partner, not just a service provider

Operational Excellence

• Maintain accurate CRM records (Halo) for customers and prospects

• Complete assigned tasks and tickets in line with internal standards

• Work within Smile IT policies and procedures

What You’ll Bring:

Experience & Capability

• A min 2 years’ experience in IT Account Management, Technical Sales, or Managed Services

• Strong understanding of technology trends and IT services

• Ability to explain technical concepts in simple, relatable terms

Skills & Attributes

• Clear, confident communicator who builds credibility quickly

• Organised, proactive, and able to manage multiple priorities

• Commercially minded, with a genuine interest in helping customers succeed

Additional Requirements

A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check.  

Ready to Apply?

If you’re looking for a role where you can build real relationships, work with a capable technical team, and grow your career in a supportive environment, we’d love to hear from you.

Apply now with your cover letter & resume to take the next step with Smile IT.