About the Company

Join an established Managed Services Provider (MSP) that has delivered IT support to the corporate and education sectors for over a decade. Known for their commitment to client satisfaction and innovation, they support a growing and loyal customer base across both managed and professional services.

The Opportunity

We're looking for a motivated, customer-focused IT Support Officer to provide onsite support across schools in Melbourne's Western Suburbs. In this hands-on role you'll support students and staff, keeping day-to-day IT systems and infrastructure running smoothly.

Why You'll Love It

• Stable, full-time role with a clear pathway into broader MSP positions

• Work in welcoming school environments — onsite parking at every location

• Grow your skills on the job and become part of a supportive IT team

• Be valued for your initiative, problem-solving, and people skills

About You

This role suits someone early in their IT career with solid fundamentals and a genuine interest in helping people. You'll bring:

• At least 1 year of IT support experience (helpdesk, field support, or similar)

• Good working knowledge of Windows 10/11 and Microsoft 365

• Basic hardware troubleshooting skills — desktops, laptops, printers, and mobile devices

• Strong communication skills and the ability to work independently

• A proactive attitude and willingness to learn

• Valid driver's licence and reliable vehicle

• Completed or currently completing a Certificate III or IV in IT (or equivalent)

• Current Working with Children Check (or willingness to obtain) and Police Check

Bonus Points For:

• Experience in a school or education environment

• Basic networking and wireless knowledge

• Familiarity with helpdesk or ticketing systems

Key Responsibilities

• Deliver Level 1 support for hardware, software, and network issues

• Respond to helpdesk tickets and walk-up requests

• Set up and maintain student and staff devices

• Support AV systems (projectors, Vivi, classroom tech)

• Manage user accounts — password resets, access issues

• Perform routine maintenance, updates, and accurate documentation

• Assist with IT inventory and escalate complex issues when needed

• Support during exams and school events

Eligibility

Applicants must be Australian Citizens or Permanent Residents. Unfortunately we're unable to consider temporary visa holders at this time.

Ready to Apply?

If you're enthusiastic about IT and enjoy helping people, we'd love to hear from you. Submit your resume and take the next step in your IT career.