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Robert Half

Business Analyst - AI - Contact Center & Admin

Information & Communication Technology / Business/Systems Analysts

Posted 10/06/2026
Closes 24/06/2026

East Melbourne, 3002, Melbourne, Victoria

Full time

Not specified

The Company

A growing healthcare services organisation with a portfolio of clinical brands leveraging AI to streamline clinical administration and enhance outcomes for both practitioners and clients.

Your Profile

You are an experienced Business Analyst with a passion for AI and a background in technology or healthcare. You excel at bridging the gap between clinical and operational stakeholders and technical teams, translating complex needs into clear, actionable requirements with a strong eye for governance and measurable outcomes.

What is required from you

  • 3+ years' experience as a Business Analyst in a technology function, ideally with exposure to data, AI or machine learning
  • Proven ability to gather, document, and prioritise requirements through workshops, interviews, and stakeholder elicitation across clinical or operational environments
  • Experience with AI governance frameworks, including privacy compliance (e.g. Privacy Act 1988), risk assessments, and ethical reviews
  • Ability to translate complex AI concepts into clear business impacts and recommendations for a broad stakeholder audience
  • Familiarity with agile or hybrid project management frameworks
  • CBAP, CBDA or PMI-PBA certification highly regarded
  • Strong documentation, traceability, and audit trail skills

What We Offer

  • Hybrid working arrangements
  • Exposure to cutting-edge automation and AI solutions
  • Great company culture

Apply Today

Please send your resume by clicking on the apply button.

Reference Number: 06810-0013450046-PJ

This is a hybrid position.

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Tags

Business Analyst - AI - Contact Center & AdminMelbourneVictoriaFull timeRobert HalfInformation & Communication TechnologyBusiness/Systems Analysts