Join an Award-Winning Team – We're Hiring for an Account Manager !

RES. Business IT is a leading provider of IT Managed Services, cloud, and communications solutions across Australia. We're proud to announce that we've been officially certified as a Great Place to Work—a recognition of our commitment to building an outstanding culture where our people thrive.

If you're looking for a workplace that values collaboration, innovation, and ownership, this is your chance to join a team that's passionate about delivering exceptional outcomes for our customers

About Us

RES. Business IT exists to Enable the Success of Others by delivering Technology that Simplifies the Complex.

We are a leading end-to-end IT provider delivering responsible, efficient, and intelligent solutions across advisory, deployment, and management, tailored to our clients' needs and strategically built for the future.

About the Role

In this role you will be responsible for managing and developing an established portfolio of clients, building deep trusted-advisor relationships, and identifying exactly where we can deliver greater business value.

You’ll work across a wide range of products, technology solutions and services. You will gain an in depth understanding of our clients’ businesses, identifying opportunities and leading commercial conversations that result in practical, high-value outcomes.

Key Responsibilities

• Build and maintain key relationships, ensuring customer satisfaction.

• Own the end-to-end commercial relationship across a diverse range of clients. This includes owning the contract lifecycle, developing roadmaps, working with risk registers and growing the value of the assigned portfolio.

• Collaborate with technical teams to scope and deliver solutions that benefit the client.

• Establish and manage an accurate, realistic opportunity growth pipeline across all organisations in the assigned portfolio,

• Maintain high levels of hygiene within our systems to ensure accuracy at all times.

• Drive consistent collaboration through scheduled account reviews and strategic engagements.

• Manage the timely preparation and delivery of precise commercial quotes, comprehensive proposals, and competitive tender responses.

About You

• Demonstrate strong commercial acumen and confidence managing customer relationships.

• Foster a proactive approach to identifying opportunities and increasing portfolio value.

• Strong communication, presentation and negotiation skills.

• Proven ability to maintain an accurate sales pipeline and precise revenue forecasting

• Energy, enthusiasm and a genuine customer-first mindset.

• Bring a team-first mindset to cross-departmental problem solving whenever escalations occur.

Skills And Experience

• Tertiary qualifications in Information Technology, Account Management, Marketing, or equivalent relevant experience

• Formal sales relating training would be considered advantageous

• 3+ years of account management, client success, or consultative B2B sales experience within the Australian ICT or Managed Service Provider (MSP) sector.

What We Offer

• Flexible working arrangements with the ability to work from home.

• Recognition programs including service anniversaries and monthly awards

• InstaPay (Earned Wage Access) and salary sacrifice of IT equipment

• Access to a discount marketplace with savings at retailers including Uber Eats, JB Hi-Fi, Dan Murphy's and more

• An Employee Assistance Program to support your social and psychological wellbeing

• A collaborative and inclusive culture with direct access to an approachable leadership team

• Monthly leadership updates and regular social celebrations

• Retention and performance bonuses for high performance

• Certified as a Great Place to Work

At RES. Business IT, we don’t just talk about culture—we live it. Being certified as a Great Place to Work means we’re serious about creating an environment where you can grow, succeed, and enjoy what you do. You’ll be challenged, supported, and celebrated as part of a team that values excellence and collaboration.