What success looks like in this role:

• Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks.

• Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices.

• Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices.

• Supports network products from both operational and maintenance perspectives, including preventative maintenance activities.

• Performs installs, moves, adds and changes as required.

• Tests and certifies PCs, networks, servers and client approved applications.

• Provides follow-up on problems or escalations.

• Maintains a high degree of professionalism in actions, demeanor and dress.

• Meets SLA requirements and ensures client satisfaction in all interactions.

You will be successful in this role if you have:

• May require technical certification or associate degree

• Generally, 1-2years’ experience in area of Enterprise support

• Must be an Australian Citizen / PR holder

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