We’re Bared Footwear, an Australian-owned fashion brand that creates shoes you want to live in. Our team is growing and we’re on the hunt for an experienced IT Support officer.

The IT Support Officer provides day-to-day technical support across Bared Footwear, ensuring the reliable operation of end-user devices, applications and collaboration platforms.

This role is responsible for delivering responsive, high-quality IT support to head office and retail staff, managing device lifecycle processes, supporting onboarding and offboarding activities, and assisting with system maintenance and improvement initiatives.

The IT Support Officer acts as a key operational resource within the IT function, providing hands-on support and contributing to the ongoing maturity and efficiency of Bared’s technology environment.

KEY RESPONSIBILITIES:

IT Support & Operations

• Respond to and resolve IT support requests, incidents and phone enquiries.

• Provide first-line technical support to staff both onsite and remotely.

• Troubleshoot issues relating to end-user devices, business applications and collaboration tools.

• Escalate complex or high-risk issues to the Head of IT or external providers as required.

• Spend time with staff to proactively identify and resolve technical issues.

• Provide basic troubleshooting of Wi-Fi, connectivity and network-related issues.

• Travel to retail sites as required to provide hands-on support.

Device, User & Systems Administration

• Configure, deploy and maintain laptops, desktops, mobile devices and peripherals.

• Install and configure approved business software.

• Support store equipment including POS, music and camera systems.

• Maintain accurate IT asset registers and device lifecycle tracking.

• Perform device rebuilds, upgrades and secure decommissioning.

• Create, modify and remove user accounts across business systems.

• Manage permissions, group memberships and licensing.

• Prepare devices and system access for new starters.

• Conduct onboarding setup to ensure a smooth employee experience.

• Contributes to the adoption, integration and responsible use of AI enabled tools

• Coordinate secure offboarding, including device return and account deactivation.

• Assist with operational administration and monitoring of:

  • Microsoft 365 & Exchange

  • Microsoft Defender for Endpoint

  • Slack

  • Google Workspace

  • Shopify

  • Veeam

  • Sophos Firewalls

  • UniFi Protect systems (Security cameras)

Documentation & Continuous Improvement

• Maintain and update Knowledge Base articles and internal documentation.

• Develop end-user guides and support resources.

• Identify recurring issues and recommend process improvements.

• Assist with IT projects and system rollouts as required.

SKILLS AND QUALIFICATIONS:

• 1+ years of experience in an IT role with a strong focus on security

• Bachelor’s degree in information technology, Computer Science, or a related field (preferred).

• Foundational understanding of Windows and/or macOS environments.

• Experience or exposure to Microsoft 365 administration (user management, licensing, permissions).

• Basic networking knowledge (Wi-Fi, DNS, DHCP concepts).

• Strong troubleshooting capability across hardware and software environments.

• Exposure to endpoint security and backup tools (desirable).

• Experience supporting multi-site or retail environments (desirable).

• Strong interpersonal and communication skills, with a demonstrated willingness to provide one-on-one troubleshooting and hands-on support to team members.

• Strong customer service mindset with the ability to support non-technical users.

• Experience exploring and implementing automation and AI-driven solutions.

• Natural curiosity and proactive mindset, with a genuine interest in improving systems and workflows.

• Clear and professional communication skills.

• Proactive and solutions-focused approach.

• High attention to detail and ability to manage multiple priorities.

• Willingness to learn and develop technical capability.

PERFORMANCE OUTCOMES:

• IT support requests are responded to and resolved in a timely, professional and customer-focused manner.

• New starters are onboarded with required systems and equipment ready on time.

• Offboarding processes are completed accurately and securely.

• IT asset registers and documentation are maintained accurately.

• Demonstrates continuous learning and development of technical capability.

• Actively seeks guidance when required and progressively increases independence in resolving issues.

• Contributes to improved processes and knowledge sharing within the IT function.

WORKPLACE OHS & SUSTAINABILITY OBLIGATIONS:

• Take reasonable care for their own health and safety and that of others.

• Comply with all WHS policies, procedures and reasonable instructions.

• Report hazards, incidents, injuries and unsafe conditions promptly.

• Adhere to sustainability values. Abide by environmental purchasing policy and code of conduct, with respect to our environmental targets.

• Promote Bared Footwear’s sustainability projects and guide team members on best practices and behaviours that reflect the goals and objectives of the business.

THE BENEFITS:

• A supportive and inclusive work environment

• Opportunities for learning and career development.

• Be a part of a company dedicated to making a positive impact

• Well-being programs (EAP, yearly free flu vaccinations and paid parental leave)

• Company-run activities, dinners, and events.

ABOUT BARED:

Great-looking, seriously comfortable shoes are what we do. As a certified B Corp, we believe in doing business better – for the planet and for its people. Our people are our greatest asset, and we’re growing fast; you’ll join a passionate and fun team, where you genuinely have a voice and can make an impact.

Bared HQ: 15 Hamilton Street, Oakleigh 3166 VIC