Business Analyst

Branch and Division: Digital & Strategic Programs, Building Commission NSW
Employment Type: Temporary up to 12 months
Location: Parramatta or Sydney. Office attendance required 2 - 3 days per week.

About the Building Commission NSW
Established in December 2023, Building Commission NSW (BCNSW) is the building regulator for the construction industry in New South Wales. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.

This is a fantastic opportunity to join a dynamic team in the next phase of the Building Commission NSW. You can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making NSW a better place to live and work. https://www.nsw.gov.au/departments-and-agencies/building-commission/building-commission-nsw-careers

The Digital & Strategic Program team plays a key role in driving the transformation and delivery of the once in a generation reforms, working closely with internal and external stakeholders to delivery customer centric solutions which supports compliance activity associated with building legislation.

Key Responsibilities:

• Support the analysis of existing GLS functionality, workflows, and dependencies to inform decommissioning activities.
• Gather, document, and validate business requirements for the transition from GLS to Licence NSW.
• Assist in mapping processes, identifying impacts, and supporting continuity of business operations across affected portals, transactions, and databases.
• Support data mapping, validation, and migration activities to ensure accurate and reliable transition of data from GLS to Licence NSW.
• Contribute to project artefacts including requirements documents, process maps, impact assessments, and UAT materials.
• Participate in workshops and discussions with SMEs, project teams, and stakeholders to clarify needs and confirm expectations.
• Work with ICT teams and vendors to support solution design and ensure requirements are understood and feasible.
• Support RAID tracking by identifying and monitoring risks, issues, and dependencies.
• Assist with preparing updates and documentation for project governance forums.
• Provide general analytical and project support across the program lifecycle.

To be successful in this role you will demonstrate:

• Experience supporting the delivery of digital or system-focused projects, including working with ICT vendors and collaborating with multidisciplinary teams such as developers, designers, and other analysts.
• Strong analytical and problem‑solving skills, with the ability to interpret information, identify issues, and contribute to the development of practical recommendations.
• Clear and confident verbal and written communication skills, with the ability to translate technical information into plain language for a range of stakeholders.
• Demonstrated ability to manage competing priorities, work to deadlines, and maintain attention to detail in a fast‑paced environment.
• A working understanding of CRM systems (e.g., Pega, Salesforce) or the ability to quickly learn and apply new technologies.
• A collaborative approach, a positive attitude, and a proactive, solution‑focused mindset.

What we need from you
An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

For recruitment related queries please contact Afrah, via [email protected]

Salary Grade 0708, with the base salary for this role starting at 113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 09 March 2026 (09:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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