About roleAs an ICT Support Engineer, you’ll provide technical support and maintenance for ICT systems, ensuring robust network performance and high system availability. You’ll work closely with internal teams and external clients to troubleshoot and resolve issues promptly, contributing to seamless daily operations and customer satisfaction. <h3>Benefits</h3><ul><li>Competitive salary of $75,000 – $90,000 per annum plus superannuation</li><li>Full-time stable employment (minimum 38 hours per week)</li><li>A supportive, collaborative team environment</li><li>Opportunity to work on diverse ICT and telecommunications projects</li><li>Exposure to modern cloud-based and network technologies</li></ul> <h3>Task & responsibilities</h3><ul><li>Provide technical support for hardware, software, and network-related issues</li><li>Install, configure, and maintain ICT systems and infrastructure</li><li>Monitor system performance and ensure reliability and uptime</li><li>Troubleshoot system and network problems</li><li>Manage user accounts, permissions, and access controls</li><li>Support system upgrades, patches, and security updates</li><li>Document procedures, configurations, and troubleshooting guides</li><li>Support backup, disaster recovery, and cybersecurity initiatives</li><li>Liaise with vendors and service providers as required</li></ul> <h3>Qualification & experience</h3><ul><li>Minimum 1–2 years of relevant full-time experience as an ICT Support Engineer or related role</li><li>Relevant qualifications in Information Technology, Computer Science, or related field</li><li>Strong knowledge of network infrastructure, operating systems, and troubleshooting methodologies</li><li>Experience supporting Windows and/or Linux environments</li><li>Understanding of networking concepts including TCP/IP, DNS, DHCP, and firewalls</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and customer service skills</li><li>Ability to work independently and collaboratively</li></ul>

Information & Communication Technology

Annual

Join our team as an ICT Support Engineer—solve problems, power systems, and drive success daily

ICT Support Engineer

Full time

<h2>Associate Data Consultant</h2>Location : Sydney or MelbourneSalary: $85,000 – $95,000 + Superannuation<h3>About the Role</h3>We are seeking a motivated and detail-oriented Associate Data Consultant to join our growing team. This role is ideal for an early-career professional who is passionate about data, process improvement, and delivering practical, insight-driven solutions to clients.You will work closely with senior consultants and client stakeholders to analyse business processes, uncover opportunities for operational improvement, and design scalable data solutions.<hr><h3>Key Responsibilities</h3>Process &amp; Operational ImprovementPerform process re-engineering design, requirements gathering, and human-centred solution design to improve operational productivityIdentify simplification opportunities using the Lean Six Sigma framework to drive operational efficiencyData Analysis &amp; InsightsPerform data analysis and extract actionable insights using Python, Power BI, and MS ExcelDevelop compelling PowerPoint presentations to communicate findings, insights, and recommendations to clientsData Engineering &amp; Solution DesignDesign and build data pipeline solutions using Microsoft AzureGather and document technical requirements for:Data insights solutionsData warehousing solutionsData integration solutionsCreate high-level:Entity Relationship Diagrams (ERD)Data Flow Diagrams (DFD)Solution Architecture Design Diagrams (SADD)in line with solution design documentationData Governance &amp; QualityPerform analysis of client data governance practices, including:Data securityPerformance optimisationGovernance frameworksStability and reliability of data flows<hr><h3>About You</h3>1–3 years’ experience in data consulting, business analysis, or a related fieldStrong analytical and problem-solving skillsExperience working with:PythonPower BIMS ExcelMicrosoft AzureUnderstanding of Lean Six Sigma principles (certification highly regarded)Ability to translate complex data insights into clear, client-friendly presentationsStrong stakeholder engagement and communication skillsBachelor’s degree in Data Analytics, Information Systems, Engineering, Business, or related discipline<hr><h3>What We Offer</h3>Competitive salary: $85,000 – $95,000 + SuperExposure to diverse client engagements across industriesStructured professional development and mentoringOpportunity to work on end-to-end data and process transformation initiativesCollaborative and innovative team culture<hr><h3>How to Apply</h3>If you are passionate about improving business performance through data-driven solutions and process excellence, we’d love to hear from you.Apply now with your CV and a brief cover letter outlining your relevant experience.

Build smarter systems, unlock real productivity, and shape the future of AI-powered operational excellence at Ilaria.

Associate Data Consultant

The ICT Business Analyst will work closely with business users and technical teams to analyse, document, and translate business requirements into effective ICT system solutions. The role focuses on reviewing and improving existing systems, supporting system implementation, and ensuring technology solutions align with organisational objectives. <h3>Benefits</h3>Opportunities for career development and professional growth through involvement in ICT systems analysis and improvement projects, a competitive salary package including superannuation in line with skills and experience, access to paid leave entitlements, and a supportive work environment that promotes work–life balance. Flexible work arrangements may be considered based on role requirements and business needs. <h3>Task & responsibilities</h3><ul><li>Work with users and stakeholders to identify, analyse, and document business and system requirements for ICT solutions.</li><li>Investigate and evaluate existing business processes and systems to identify inefficiencies and recommend system improvements.</li><li>Develop functional specifications, process models, and system documentation to support the design and development of ICT systems.</li><li>Consult with technical teams to translate business requirements into system solutions, supporting system design, testing, and implementation.</li><li>Assist with system testing, deployment, and quality assurance to ensure solutions meet business and technical requirements.</li><li>Create and maintain user documentation and training materials, and provide ongoing system support where required.</li></ul> <h3>Qualification & experience</h3><ul><li>Bachelor’s or higher degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent relevant experience.</li><li>Proven experience working as an ICT Business Analyst or Business Systems Analyst, supporting ICT systems and business applications.</li><li>Demonstrated experience in requirements gathering, business process analysis, and system documentation.</li><li>Experience working with ICT systems, enterprise applications, or ERP platforms, including system analysis and improvement.</li><li>Strong communication skills with the ability to liaise effectively with technical and non-technical stakeholders.</li><li>Familiarity with system testing, implementation support, and user documentation.</li></ul>Please include your resume, a copy of your qualifications, and work referees with your application.

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Identify, analyse, and document business and system requirements, liaising with stakeholders to deliver effective ICT solutions at Well Connected.

ICT Business Analyst

We are seeking an experienced ICT Customer Support Officer to join our team, based full-time at our customer’s depot in Wagga Wagga, NSW. This is a critical on-site role supporting a major 12-month digital transformation project for one of our largest customers, Busabout Wagga Wagga, as they transition from legacy manual systems to Busable’s integrated cloud platform ahead of the 2027 financial year.The successful candidate will serve as the primary on-site technical support and customer onboarding specialist, working directly with depot operations staff, payroll teams, compliance officers, and management to ensure a seamless transition. This role requires strong technical aptitude in cloud-based software systems, excellent communication skills, and the ability to translate complex software functionality into practical outcomes for non-technical users in a live transport environment.The position requires the successful candidate to be physically present at the Busabout Wagga Wagga depot for the duration of the onboarding and transition period, with regular collaboration with Busable’s engineering and product teams remotely. <h3>Benefits</h3><ul><li>A competitive salary package of $78,000 – $85,000 per annum plus superannuation, commensurate with experience.</li><li>Opportunities for professional development and career progression in a rapidly growing Australian technology company.</li><li>A supportive and inclusive work environment where innovation is encouraged.</li><li>The chance to work on a cutting-edge platform that is transforming bus operations across Australia.</li><li>Direct involvement in a high-impact digital transformation project with measurable outcomes for a major regional operator.</li><li>Access to modern collaborative tools and ongoing support from Busable’s engineering and product teams.</li></ul> <h3>Task & responsibilities</h3><ul><li>Provide first-line and second-line technical support for the deployment and maintenance of Busable’s cloud-based transport management platform, including diagnosing and resolving technical issues in real-time at the customer’s depot.</li><li>Lead on-site customer onboarding and training for depot staff across all Busable modules, including Planable™, Rosterable™, Driverable™, Trackable™, Manageable™, and Maintainable™.</li><li>Conduct data migration support activities, assisting engineering teams with validation and testing of migrated scheduling, rostering, payroll, and compliance data from legacy systems into the Busable platform.</li><li>Perform functional testing and user acceptance testing (UAT) on-site to ensure platform performance, accuracy, and usability in a live operational environment.</li><li>Collaborate closely with Busable’s software engineering team to identify, document, and escalate software defects, feature requests, and integration issues.</li><li>Create and maintain customer-facing training materials, user guides, standard operating procedures, and knowledge base articles tailored to the operator’s specific workflows and configuration.</li><li>Support the configuration and customisation of Busable modules to align with the customer’s enterprise agreements, payroll rules (including interpretation of the Passenger Vehicle Transport Award), depot structure, and compliance requirements.</li><li>Assist with the integration and testing of third-party systems such as Xero (accounting), telematics hardware, and Transport for NSW data reporting standards (GTFS, TODIS).</li><li>Act as the primary liaison between the customer and Busable’s internal product, engineering, and customer success teams, ensuring issues are resolved promptly and customer satisfaction is maintained throughout the transition.</li><li>Monitor system performance, uptime, and user adoption metrics during the onboarding period, providing regular progress reports to both the customer and Busable management.</li><li>Provide ongoing post-deployment support, troubleshooting, and continuous improvement recommendations to ensure the customer achieves measurable operational benefits from the platform.</li></ul> <h3>Qualification & experience</h3><h2 style="margin-left:0cm;">Essential Criteria</h2>To be considered for this role, you must demonstrate the following:<ul><li>Relevant tertiary qualification preferably in Information Technology, Computer Science, or a related technical field (AQF Associate Degree, Advanced Diploma, or Diploma level or higher).</li><li>Minimum of 2 years’ demonstrated experience in an ICT customer support, help desk, or technical support role, preferably within a SaaS, cloud-based, or enterprise software environment.</li><li>Strong working knowledge of cloud-based platforms and infrastructure, including experience supporting applications hosted on AWS or similar cloud environments.</li><li>Demonstrated ability to provide technical support for software deployment, data migration, and system integration projects.</li><li>Experience conducting end-user training and onboarding for non-technical users in a business or operational environment.</li><li>Strong understanding of database concepts, data validation, and the ability to support data migration and transformation activities.</li><li>Experience with CRM, ticketing, or customer support management systems (e.g., HubSpot, Zendesk, Freshdesk, or similar).</li><li>Excellent written and verbal communication skills in English, with the ability to produce clear technical documentation, user guides, and training materials.</li><li>Demonstrated ability to work autonomously on-site at a customer location, managing priorities and escalations independently.</li><li>Strong problem-solving abilities, attention to detail, and a customer-first mindset.</li><li>Willingness to be based in Wagga Wagga, NSW for the duration of the onboarding project (approximately 12 months).</li></ul><h2 style="margin-left:0cm;">Desirable Criteria</h2><ul><li>Experience supporting software systems in the transport, logistics, or fleet management industry.</li><li>Familiarity with payroll systems and award interpretation, particularly the Passenger Vehicle Transport Award (PVTA) or similar Australian transport enterprise agreements.</li><li>Experience with accounting software integrations (e.g., Xero, MYOB).</li><li>Understanding of government transport reporting standards such as GTFS, TODIS, or similar compliance frameworks.</li><li>Experience with functional testing, user acceptance testing (UAT), and bug reporting workflows in an Agile software development environment.</li><li>Prior experience working in regional Australia or with regional business customers.</li><li>Experience with real-time telematics, GPS tracking, or fleet monitoring systems.</li><li>Familiarity with version control systems (e.g., Git) and issue tracking tools (e.g., Jira, Linear).</li></ul>

We are seeking a talented ICT Customer Support Officer to help support our growing enterprise customer base.

ICT Customer Support Officer

We are seeking a motivated Telecommunications Network Engineer to support the engineering, integration and optimisation of telecommunications networks across multiple projects in Australia.This role involves supporting the planning, engineering implementation and monitoring of telecommunications network solutions, ensuring network performance and reliability while complying with Australian standards, regulatory requirements and industry best practices. The successful candidate will contribute to RF network design, system integration, network commissioning, testing and ongoing performance optimisation across multi-operator carrier and in-building environments.The position supports to the engineering delivery of wireless network deployments involving major mobile operators such as Telstra, Optus and Vodafone, supporting integration, validation and technical documentation activities across indoor and macro network projects. <h3>Benefits</h3><ul style="list-style-type:disc;"><li style="text-align:justify;">Competitive salary aligned with skills and industry experience.</li><li style="text-align:justify;">Opportunity to contribute to RF, DAS and wireless network projects across major Australian carrier environments (Telstra, Optus and Vodafone).</li><li style="text-align:justify;">Exposure to interstate telecommunications deployments and multi-site engineering activities.</li><li style="text-align:justify;">Ongoing professional development within a specialised telecommunications engineering team.</li></ul> <h3>Task & responsibilities</h3><ul style="list-style-type:disc;"><li style="text-align:justify;">Contribute to the integration, optimisation and performance monitoring of telecommunications network systems across RF and in-building wireless environments.</li><li style="text-align:justify;">Support testing, commissioning and validation of 4G, 5G and legacy cellular technologies to ensure network performance targets are achieved.</li><li style="text-align:justify;">Conduct RF performance analysis and contribute to troubleshooting activities under engineering supervision.</li><li style="text-align:justify;">Prepare technical documentation, site records and engineering reports in line with Australian standards and project requirements.</li><li style="text-align:justify;">Collaborate with project engineers, vendors and field technicians to maintain network reliability, compliance and service quality.</li><li style="text-align:justify;">Participate in continuous improvement initiatives related to network performance and system optimisation.</li></ul> <h3>Qualification & experience</h3><ul style="list-style-type:disc;"><li style="text-align:justify;">Bachelor’s degree in Telecommunications Engineering or related discipline.</li><li style="text-align:justify;">3+ years of hands-on experience in telecommunications network engineering, including RF systems and in-building coverage environments.&nbsp;</li><li style="text-align:justify;">Demonstrated application of telecommunications engineering principles including system integration, performance evaluation and network optimisation within carrier-grade environments.</li><li style="text-align:justify;">Proven experience in telecommunications network engineering within RF and in-building environments.</li><li style="text-align:justify;">Strong knowledge of LTE (4G), 5G NR and Wi-Fi, with understanding of legacy cellular technologies.</li><li style="text-align:justify;">Experience with In-Building Coverage (IBC), repeater systems and Distributed Antenna Systems (DAS).</li><li style="text-align:justify;">Experience using RF performance analysis and data collection tools such as TEMS, NEMO and GIS/RF planning tools (MapInfo, iBwave or similar).</li><li style="text-align:justify;">Proficiency with RF test and measurement equipment, including spectrum analysers, RF scanners, RF signal generators, and cable and antenna testing equipment.</li><li style="text-align:justify;">Demonstrated application of RF engineering principles including link budget calculations and system performance evaluation.</li><li style="text-align:justify;">Ability to produce technical documentation using engineering design tools (Visio or similar).</li></ul>

Join a growing telecommunications engineering team delivering RF, DAS and wireless network projects across major Australian carrier environments.

Telecommunications Network Engineer

<h2>Role Summary</h2>The UKG Integration Consultant is responsible for designing, building, and supporting integrations between UKG platforms and third party systems. The role works closely with customers and delivery teams to ensure secure, reliable, and scalable data flows that support workforce, payroll, and enterprise processes.This is a hands on technical and functional role focused on integration delivery and operational stability.<h2>Key Responsibilities</h2><h3>Integration Design and Build</h3>Design and implement integrations between UKG Pro or UKG Pro WFM and external systemsBuild and maintain integrations using UKG integration frameworks including Boomi, UKG Integration Hub, and standard connectorsDevelop inbound and outbound interfaces for employee, time, pay, schedule, and organisational dataDefine mapping, transformation, validation, and error handling rules<h3>Configuration and Technical Enablement</h3>Configure UKG integration profiles, data sets, and interface controlsSupport authentication, security, and access requirements for integrationsManage file based, API based, and event driven integrationsConfigure schedules, triggers, and monitoring mechanisms<h3>Testing and Deployment</h3>Support integration unit testing, system testing, and UATValidate data accuracy, completeness, and timingSupport cutover planning and go live activitiesMonitor integrations post go live and support stabilisation<h3>Support and Optimisation</h3>Troubleshoot integration failures and data issuesAnalyse logs, error messages, and data exceptionsOptimise integration performance and reliabilitySupport enhancements and change requests<h3>Documentation and Collaboration</h3>Produce and maintain integration design and technical documentationWork closely with functional consultants, architects, and customer IT teamsAdhere to delivery standards, security policies, and governance frameworks<h2>Required Skills and Experience</h2><h3>Essential</h3>Strong hands on experience with UKG integrationsExperience with Boomi AtomSphere or similar integration platformsUnderstanding of UKG data models including HCM, time, pay, and organisational structuresExperience with file formats such as CSV, XML, JSON, and APIsStrong troubleshooting and analytical skills<h3>Desirable</h3>Experience with UKG Pro WFM integrations and iPacksKnowledge of payroll, finance, or identity management integrationsUnderstanding of security, SFTP, encryption, and certificatesExperience working in enterprise or complex environments<h2>Personal Attributes</h2>Detail focused and technically strongProactive and solution orientedComfortable working across technical and functional teamsStrong ownership of integration outcomes<h2>Typical Outcomes</h2>Stable and reliable UKG integrationsAccurate and timely data flows across systemsReduced integration failures and manual interventionClear and maintainable integration documentation

How many years of UKG Pro WFM Implementation experience?

Hold an active Boomi Professional Developer certification?

Explain the UKG Boomi Integration development experience?

UKG certified integration consultant with boomi experience

UKG Consultant - Integrations

My Australian Career (MYAC) is your trusted partner in unlocking exciting career opportunities in Australia. We help skilled professionals and employers connect effortlessly.Our Client in Roseville requires the services of an experienced Software Engineer.Position Overview:The Software Engineer is responsible for researching, designing, developing, testing, and maintaining software systems and applications to meet user needs and organizational goals. The role involves analyzing user requirements, writing and implementing efficient code, and integrating software solutions within complex IT environments. <h3>Benefits</h3><ul><li>Competitive salary and opportunities for performance-based bonuses.</li><li>Career development and growth opportunities.</li><li>Access to health and wellness benefits.</li><li>Employee discounts on meals and company products/services (if applicable).</li><li>Flexible working hours and a supportive work environment.</li><li>Paid time off and sick leave.</li><li>Work in a collaborative and dynamic team.</li><li>Opportunity to showcase your creativity and technical skills</li></ul> <h3>Task & responsibilities</h3>• Analyse business and user requirements for AI-enabled property management and automation solutions, ensuring feasibility within time and cost constraints.• Design, develop, test, deploy, and maintain scalable software applications and platforms that support digital assistants, workflow automation, and operational efficiency.• Translate property management processes, system workflows, and data requirements into reliable software solutions and system architectures.• Develop, test, and maintain efficient, secure, and reusable code using appropriate programming languages, frameworks, and cloud technologies.• Identify, diagnose, and resolve software defects, performance issues, and system faults across production and development environments.• Collaborate with product, operations, and business stakeholders to refine requirements and deliver solutions aligned with business objectives.• Ensure software solutions comply with organisational standards, security requirements, and quality assurance practices.• Maintain and enhance existing systems by implementing improvements to performance, scalability, and usability.• Prepare and maintain technical documentation to support system maintenance, upgrades, and future development.• Participate in code reviews, contribute to development best practices, and support continuous improvement initiatives <h3>Qualification & experience</h3><ul><li>A bachelor’s degree or higher in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>At least 3 years of relevant experience in software development (may vary based on level of position).</li><li>Proficiency in one or more programming languages such as Java, C++, Python, C#, or JavaScript.</li><li>Experience with software development tools, version control systems, and development methodologies (e.g., Agile, Scrum).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and teamwork skills.</li></ul>

Design, build, and maintain scalable software solutions that drive automation, efficiency, and real-world business impact.

Software Engineer

This role will suit a positive, self-starter who is results driven and takes ownership of tasks through to completion.You will be exposed to multiple clients and technologies and work with a team that are knowledgeable and supportive, allowing you to grow your career.In this role you will:<ul style="list-style-type:disc;"><li>Provide Level 2 technical support for multiple client environments</li><li>Assess, monitor, and optimise network infrastructure to ensure reliability, efficiency, and peak operational performance.</li><li>Deploy, configure, test, and manage new and upgraded network infrastructure, servers, and end-user systems.</li><li>Provide ongoing support and rapid resolution for network-related issues, outages, and critical incidents.</li><li>Manage and respond to cybersecurity incidents while proactively strengthening security controls to protect client environments and ensure data integrity</li><li>Provide recommendations on enhancing network performance and security through improved integration of hardware, software, communications, and operating systems.</li><li>Liaise with customers to perform incident analysis and problem resolution management to required service targets, defining and recommending solutions if no precedent solution is available.</li><li>Maintain accurate records of network assets, fault analysis, resolutions, and maintenance procedures.</li><li>Demonstrate strong communication skills ensuring that verbal and written responses are relevant, clear, complete, and logical when dealing with a variety of different stakeholders including customers, suppliers, and Acrotec staff</li><li>Ensure high level of client satisfaction, by overseeing each ticket through to resolution.</li><li>Undertake ad hoc site visits to client sites as required</li><li>Work from the office five days per week when not onsite</li></ul> <h3>Benefits</h3>At Acrotec, we’re committed to continuous improvement and ongoing learning, providing you with structured opportunities to grow both technically and professionally. We actively support your development by funding approved courses and certifications, ensuring you stay ahead in a constantly evolving industry. Combined with a culture that values career advancement, recognition, and meaningful rewards for your contribution, you’ll be empowered to build a long-term, fulfilling career with us. <h3>Task & responsibilities</h3><ul><li>Provide Level 2 support across varied client environments</li><li>Monitor and optimise network infrastructure for reliability and performance</li><li>Deploy, configure, and maintain network systems, servers, and end‑user devices</li><li>Troubleshoot and resolve network issues, outages, and critical incidents</li><li>Respond to cybersecurity events and strengthen security controls</li><li>Recommend improvements to network capability, performance, and security</li><li>Investigate incidents, identify root causes, and deliver effective solutions</li><li>Maintain clear and accurate technical documentation</li><li>Communicate professionally with clients, suppliers, and the Acrotec team</li><li>Manage support tickets end‑to‑end to ensure customer satisfaction</li><li>Attend client sites when required</li><li>Participate in the after‑hours on‑call roster</li><li>Work from the office five days per week when not onsite</li></ul> <h3>Qualification & experience</h3><ul style="list-style-type:disc;"><li>Bachelor’s degree in IT in a related field</li><li>A minimum of 2 years' experience in an IT environment in a L1/L2 role – Ideally in an MSP.</li><li>Experience in the following technologies: Office365, SharePoint, Microsoft Teams, Networking.</li><li>Experience with Microsoft Windows desktop operating systems (v10+), MS server OS and Macintosh experience desirable.</li><li>An understanding of VoIP, SIP, and other phone system technologies will be highly regarded.</li><li>Experience in using PSA (Ticketing System) tools such as Autotask.</li><li>Excellent time management and organisational skills</li><li>As you may travel to client sites, a current Australian drivers licence is desirable.</li></ul>

Are you able to commute to our Belrose office each day?

Join a fast‑growing MSP where working with diverse technologies, support great clients, and accelerate your IT career.

Level 2 Systems Engineer

Company DetailsEntity Name: Aramburu Tech Solutions Pty LtdBusiness Name: Aramburu Tech SolutionsLocation: Waterford West, QLD 4133Salary: $75,000- $85,000 per YearDescription:Aramburu Tech Solutions Pty Ltd are seeking experienced and motivated individuals in the telecommunications industry, particularly those with a background in Fibre/NBN work. Position is available for Telecommunications Technical Officer or Technologists who are committed to quality workmanship and a positive team environment. You will join a supportive and collaborative team, where open communication is encouraged and individual contributions are valued. We provide upskilling opportunities for those who demonstrate commitment and a willingness to grow.&nbsp;&nbsp; <h3>Benefits</h3><ul><li>A stable, full-time role with a family-oriented and team-driven culture</li><li>Open-door management with a focus on personal and professional development</li><li>Competitive salary with superannuation</li><li>Opportunities for professional growth and career advancement</li><li>Supportive and collaborative workplace culture</li><li>Opportunity to work on varied telecommunications and civil infrastructure projects</li><li>Flexible work arrangements</li><li>Recognition and performance-based incentives</li><li>On-the-job training and potential for formal upskilling</li></ul> <h3>Task & responsibilities</h3><ul><li>Install, configure, maintain, test, and repair telecommunications systems and fibre optic networks</li><li>Perform fibre splicing, jointing, testing, and fault rectification on LFN and DFN infrastructure</li><li>Monitor network performance and diagnose, troubleshoot, and resolve telecommunications faults and service issues</li><li>Interpret network designs, plans, schematics, and technical documentation</li><li>Configure and integrate telecommunications equipment with network hardware and software systems</li><li>Maintain accurate technical records, test results, and asset documentation</li><li>Provide technical advice and operational support to internal teams and stakeholders</li><li>Assist with planning and implementation of network upgrades and infrastructure projects</li><li>Liaise with vendors, contractors, and service providers to support service delivery</li><li>Conduct field-based work using specialized tools and equipment in accordance with WHS requirements</li></ul> <h3>Qualification & experience</h3><ul><li>Minimum AQF Associate Degree, Advanced Diploma, Diploma or Bachelor's Degree in related field</li><li>Minimum 1 year of experience in related position.</li></ul>

Telecommunications Technical Officer wanted – support, maintain, and optimise telecom systems with hands-on technical expertise!

Telecommunications Technical Officer

We are Mansys Pty Ltd, recruitment consultants. Our client, Bepoz Global, based out of Melbourne (VIC) is actively looking for an experienced ICT Account Manager to join its team on a full-time basis. The business is Australia’s leading supplier and developer of hospitality and leisure businesses across Australia, New Zealand, the UK, and the USA with market-leading point of sale system (POS). With over 40 years at the forefront of hospitality technology, they have forged top-tier integrations and partnered with major names in Australian hospitality. They are renowned for supplying products that are customised to meet the demands of running a&nbsp;bar, restaurant, cafe, hotel or&nbsp;club. In addition to POS system, Bepoz offers fully integrated&nbsp;Digital Signage,&nbsp;CCTV,&nbsp;Paging solutions,&nbsp;Takeaway Order Apps&nbsp;&amp;&nbsp;Self-Ordering&nbsp;fully customized to business.<h1>The Role</h1>The ICT Account Manager at Bepoz will be at the forefront of maintaining existing relationships, forging new partnerships, and driving the sales of our point-of-sale hardware and services within the hospitality sector. This role requires a unique blend of expertise in B2B sales, understanding of SAAS products, and deep insights into the hospitality domain.Experience RequiredWe’re looking for a candidate that can hit the ground running from day one, as such our required skills are tailored to this role. The skillsets cover numerous verticals including; hospitality, technology, account management and sales.<h2>Hospitality Sector</h2>At least 5 years in the hospitality sector, ideally with an understanding of the challenges and nuances faced by establishments in this industry.Proven ability to engage with a variety of stakeholders within the hospitality sector including owners, managers, and operational staff.<h2>Point of Sale</h2>A minimum of 5 years' experience with Point of Sale (POS) systems, either in a sale, operational, or support capacity.Minimum Two years of Australian experience in relevant fieldHands-on experience or understanding of the technical aspects, installation, and operational requirements of POS systems is a plus.<h2>B2B Sales Experience</h2>At least 3-5 years of proven track record in B2B sales, with a focus on establishing and nurturing long-term relationships.Experience with sales cycles unique to the hospitality or tech industries and a history of achieving or exceeding sales quotas.<h2>SAAS Product Familiarity</h2>A minimum of 3 years' experience working with or selling Software as a Service (SAAS) products.Strong understanding of SAAS product lifecycle, customer adoption challenges, and strategies to drive product uptake.&nbsp;<h2>Bepoz Point of Sale Experience</h2>Whilst it is not essential for a candidate to have experience with Bepoz point of sale, it could weigh heavily in their favor.&nbsp;ResponsibilitiesThe applicant will be responsible to ensure that the below aspects are full-filled by the resource team. The applicant is not required to perform the below roles but must have understanding of how the below areas work.&nbsp;<h2>POS System Mastery&nbsp;</h2>Configuration: Tailoring POS systems according to the specific needs of clients in the hospitality sector.Integration: Seamlessly integrating POS software with other enterprise systems like Accounting, Employee Management or Growth Platforms and CRM tools.Troubleshooting: Rapidly identifying and addressing both hardware and software issues, ensuring minimal downtime for clients.&nbsp;<h2>Networking &amp; Connectivity</h2>Infrastructure Understanding: Knowledge of wired and wireless network infrastructures, ensuring robust, stable connections for POS operations.Security: Implementing and overseeing network security protocols, especially given the financial data handled by POS systems.&nbsp;<h2>Software Maintenance &amp; Updates</h2>Version Control: Keeping track of software versions and ensuring timely updates for new features or security patches.Compatibility Testing: Before rolling out updates, ensuring they're compatible with existing integrations and won't disrupt operations.&nbsp;<h2>Training &amp; Support</h2>Onboarding: Assisting new clients in setting up and understanding their POS systems.Continuous Support: Providing ongoing technical support, addressing both hardware and software concerns, and ensuring clients are maximizing the potential of their POS solutions.Successful candidate will be on an annual salary of $ 100,000 to 120,000 Plus Superannuation.&nbsp;Only shortlisted candidates will be contacted.&nbsp;

ICT Account Manager

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ICT Support Engineer

Associate Data Consultant

ICT Business Analyst

ICT Customer Support Officer

Telecommunications Network Engineer

UKG Consultant - Integrations

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Level 2 Systems Engineer

Telecommunications Technical Officer

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