We are Mansys Pty Ltd, recruitment consultants. Our client, Bepoz Global, based out of Melbourne (VIC) is actively looking for an experienced ICT Account Manager to join its team on a full-time basis. The business is Australia’s leading supplier and developer of hospitality and leisure businesses across Australia, New Zealand, the UK, and the USA with market-leading point of sale system (POS). With over 40 years at the forefront of hospitality technology, they have forged top-tier integrations and partnered with major names in Australian hospitality. They are renowned for supplying products that are customised to meet the demands of running a&nbsp;bar, restaurant, cafe, hotel or&nbsp;club. In addition to POS system, Bepoz offers fully integrated&nbsp;Digital Signage,&nbsp;CCTV,&nbsp;Paging solutions,&nbsp;Takeaway Order Apps&nbsp;&amp;&nbsp;Self-Ordering&nbsp;fully customized to business.<h1>The Role</h1>The ICT Account Manager at Bepoz will be at the forefront of maintaining existing relationships, forging new partnerships, and driving the sales of our point-of-sale hardware and services within the hospitality sector. This role requires a unique blend of expertise in B2B sales, understanding of SAAS products, and deep insights into the hospitality domain.Experience RequiredWe’re looking for a candidate that can hit the ground running from day one, as such our required skills are tailored to this role. The skillsets cover numerous verticals including; hospitality, technology, account management and sales.<h2>Hospitality Sector</h2>At least 5 years in the hospitality sector, ideally with an understanding of the challenges and nuances faced by establishments in this industry.Proven ability to engage with a variety of stakeholders within the hospitality sector including owners, managers, and operational staff.<h2>Point of Sale</h2>A minimum of 5 years' experience with Point of Sale (POS) systems, either in a sale, operational, or support capacity.Minimum Two years of Australian experience in relevant fieldHands-on experience or understanding of the technical aspects, installation, and operational requirements of POS systems is a plus.<h2>B2B Sales Experience</h2>At least 3-5 years of proven track record in B2B sales, with a focus on establishing and nurturing long-term relationships.Experience with sales cycles unique to the hospitality or tech industries and a history of achieving or exceeding sales quotas.<h2>SAAS Product Familiarity</h2>A minimum of 3 years' experience working with or selling Software as a Service (SAAS) products.Strong understanding of SAAS product lifecycle, customer adoption challenges, and strategies to drive product uptake.&nbsp;<h2>Bepoz Point of Sale Experience</h2>Whilst it is not essential for a candidate to have experience with Bepoz point of sale, it could weigh heavily in their favor.&nbsp;ResponsibilitiesThe applicant will be responsible to ensure that the below aspects are full-filled by the resource team. The applicant is not required to perform the below roles but must have understanding of how the below areas work.&nbsp;<h2>POS System Mastery&nbsp;</h2>Configuration: Tailoring POS systems according to the specific needs of clients in the hospitality sector.Integration: Seamlessly integrating POS software with other enterprise systems like Accounting, Employee Management or Growth Platforms and CRM tools.Troubleshooting: Rapidly identifying and addressing both hardware and software issues, ensuring minimal downtime for clients.&nbsp;<h2>Networking &amp; Connectivity</h2>Infrastructure Understanding: Knowledge of wired and wireless network infrastructures, ensuring robust, stable connections for POS operations.Security: Implementing and overseeing network security protocols, especially given the financial data handled by POS systems.&nbsp;<h2>Software Maintenance &amp; Updates</h2>Version Control: Keeping track of software versions and ensuring timely updates for new features or security patches.Compatibility Testing: Before rolling out updates, ensuring they're compatible with existing integrations and won't disrupt operations.&nbsp;<h2>Training &amp; Support</h2>Onboarding: Assisting new clients in setting up and understanding their POS systems.Continuous Support: Providing ongoing technical support, addressing both hardware and software concerns, and ensuring clients are maximizing the potential of their POS solutions.Successful candidate will be on an annual salary of $ 100,000 to 120,000 Plus Superannuation.&nbsp;Only shortlisted candidates will be contacted.&nbsp;

Information & Communication Technology

Annual

ICT Account Manager

Full time

You'll be the backbone of our IT infrastructure , planning, installing, troubleshooting, maintaining, and supporting our operating systems, server hardware, software, and databases to ensure peak performance, security, and reliability. <h3>Benefits</h3>Our ValuesAt Commit Works, we look for people who are Supportive, Thoughtful, Challenging, Simplifying, and Customer Value Obsessed. If that sounds like you, you'll fit right in.Why Commit Works?<ul><li>Work with a globally recognised software platform used across the resource sector</li><li>Be part of an innovative, collaborative team with genuine impact</li><li>Contribute to technology that drives sustainable performance improvements for some of the world's most respected mining and resources companies</li><li>Annual Retention Bonus included</li></ul>&nbsp;&nbsp;Ready to commit? Apply now and tell us why you're the right fit. <h3>Task & responsibilities</h3>What You'll Be Doing<ul><li>Designing and maintaining database architecture, data structures, and naming conventions to ensure data integrity</li><li>Establishing and maintaining backup, recovery, and disaster recovery procedures</li><li>Implementing and enforcing database policies, security controls, and documentation</li><li>Testing database systems and upgrades, debugging and resolving issues against quality testing processes</li><li>Liaising with security vendors and service providers, monitoring SLAs and contractual obligations</li><li>Diagnosing and resolving server-related hardware and software malfunctions across workstations and communication infrastructure</li><li>Monitoring and optimising network performance and planning for future infrastructure needs</li><li>Maintaining comprehensive operational documentation and system logs</li></ul> <h3>Qualification & experience</h3>What You'll Bring<ul><li>Bachelor's degree or higher in a relevant field (Computer Science, IT, or similar)</li><li>Minimum 2 years' experience in a similar Systems Administrator role</li><li>A proactive approach to problem solving and system improvement</li></ul>

Are you a skilled Systems Administrator looking to make your mark with a company that's transforming how the world's leading resource operations work?

Systems Administrator

We are hiring a Senior Implementation Consultant who leads successful implementations of the Veracross software through a strong understanding of the Veracross software package, excellent project management skills, and effective communication. Projects are executed on time and on budget, while fostering trusting relationships with implementing clients.&nbsp;&nbsp;&nbsp; <h3>Benefits</h3>Growth opportunities!We are growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.Work/life balance!Management encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?Make a difference!Our work makes a positive contribution to our schools, their students and their families around the world!Culture!The team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.&nbsp; <h3>Task & responsibilities</h3><ul style="list-style-type:disc;"><li>Develops, coordinates, and tracks overall Veracross software implementations, task schedules, and resources to ensure on-time and high-quality delivery - for the more complex or strategic customers</li><li>Leads product specific implementation delivery tasks across multiple Veracross modules.</li><li>Provides regular training sessions with schools to guide configurations, testing and process efficiency.</li><li>Lead personalized consulting sessions to provide workflow consulting, guidance on school configuration, and answer questions about business needs</li><li>Orchestrate successful change management, where configurations are tested, revised, approved, and deployed.</li><li>Coordinates with school personnel to ensure school activities are clearly communicated, understood, and are tracking to plan.</li><li>Works with School Project Manager to ensure effective communication and change management across school stakeholders</li><li>Provides regular mentorship and training of less experience Implementation Managers</li><li>Plays a lead role in Coordinating across assigned Veracross implementation resources</li><li>Collaborates frequently with internal Veracross global implementation consultants and engineers to ensure implementation plans and assignments are tracking to plan</li><li>Provides school-specific context and considerations to internal Veracross staff. May include specific sales notes, timeline considerations, Australian market perspectives, etc.</li><li>Plays a lead role in coordinating across other Veracross functions, including Sales, Product and Customer Experience organizations on behalf of the Implementation team&nbsp;</li></ul> <h3>Qualification & experience</h3><ul><li>University degree or equivalent experience</li><li>Experience working with Australia independent school market, and experience implementing and/or managing education technology solutions.&nbsp;&nbsp;&nbsp;</li></ul><ul style="list-style-type:disc;"><li>3+ years of experience in technical project management or implementing SAAS based software solutions</li><li>5+ years managing or implementing Veracross products</li><li>Excellent written and oral communication skills, ability to communicate effectively across broad range of roles from individual contributor to senior leadership&nbsp;</li><li style="text-align:justify;">Experience in Project Management, ideally in implementing software solutions.</li><li style="text-align:justify;">Ability to make decisions and recommendations under limited direction and using a high degree of initiative and independent judgement</li><li>Ability to learn complex, enterprise level software systems at a level that supports teaching others. Willingness to learn independently, leveraging available self-study resources&nbsp;</li><li>Ability to multi-task in a fast-paced environment</li><li>Experience working with remote, global and/or matrix organizations preferred&nbsp;</li><li>Ability to travel within Australia&nbsp;</li></ul>

Join our team and lead successful Veracross software implementations with strong project management and communication skills.

SENIOR IMPLEMENTATION CONSULTANT

As a SAP Analytics Consultant you will work on a variety of SAP Analytics projects on SAP S/4HANA as a member of our Consulting team. You will work across a number of industries with a functional focus on SAC and Reporting, delivering customer solutions using the latest SAP technologies. This is a great opportunity to use your SAP Analytics knowledge whilst developing new skills in the latest SAP S/4 functional areas. You take pride in your customer service skills and are highly motivated to help our customers get the most from their investments.We offer a very flexible and friendly working environment including home office and WFH. You will work on some of the most interesting SAP projects with latest SAP technology giving you the opportunity to expand your skill set, grow and develop with our organisation and work with a great hands-on team.&nbsp; <h3>Benefits</h3><ul><li>Flexible Work Arrangements&nbsp;</li><li>Birthday Leave&nbsp;</li><li>Salary Packaging - Car, Device and Super</li><li>Purchase Leave</li></ul> <h3>Task & responsibilities</h3>TASKS AND RESPONSIBILITIES<ul><li>Act as the consultant for SAP Analytics to provide functional, technical and productexpert knowledge and guidance to our customers</li><li>Work closely with customers to analyse requirements, design and develop fit-forpurpose SAP solutions using expert Cloud knowledge in key scope items, functions, and features of the Cloud solution (including extensibility, integration, datamigration, analytics, process performance, etc.)</li><li>Identify potential gaps and conduct workshops with business SME’s and providesolution options</li><li>Configuration of the relevant cloud components of the solutionTesting and Data Migration activities (including migration from legacy SAP BI toolsto SAC)</li><li>Ongoing support and consultation during the post-Go-Live phase</li><li>Work with our customers to develop their SAP Roadmap to ensure continuedalignment of the solution to the business and its future demands</li></ul> <h3>Qualification & experience</h3>SKILLS AND EXPERIENCE&nbsp;<ul><li>Relevant tertiary qualifications in a commercial subject, such as Economics, Financeor Business Intelligence</li><li>A minimum of five years experience in a consulting environment</li><li>Experience in Business Intelligence and Data Visualization - SAP experience idealbut we consider applicants with experience in other technologies such as Power BI,Tableau, etc.</li><li>Certification in SAP Analytics Cloud (SAC) * Solid understanding of ERP systems,particularly system interfaces, software architecture and software configuration</li><li>Demonstrated ability to interact at all levels with customers, team members andother stakeholders</li><li>Excellent time management skills combined with the ability to interact effectively ina team environment considering all relevant timelinesExcellent written and verbal communication skills</li></ul>

As an SAP Analytics Consultant you will work on a variety of SAP Analytics projects on SAP S/4HANA as a member of our Consulting team.

SAP Analytics Senior Consultant

City of Karratha is currently looking for a full-time Systems Support Officer to join their team on a full-time basis, as soon as possible.About the role:The position ensures optimal system integrity, availability, security, performance and disaster recovery capability, and plays a critical role in maintaining reliable ICT services across the organisation. Successful candidate will work under the direction of the Enterprise Systems Coordinator and act as a senior technical escalation point for the IT Support team.Tasks &amp; Responsibilities:&nbsp;<ul style="list-style-type:disc;"><li>Assist the Manager Information Technology and Enterprise Systems Coordinator in developing and maintaining ICT infrastructure strategies, standards, methodologies and technical roadmaps</li><li>Monitor industry trends in server, cloud and infrastructure technologies and make recommendations for system improvements and optimisation</li><li>Contribute to long-term planning for infrastructure capacity, scalability and resilience</li><li>Plan, install, configure and administer Windows and/or Linux server environments, both on-premise and cloud-based</li><li>Administer and support identity and access management systems including Active Directory, Azure AD and authentication services</li><li>Manage and support virtualisation platforms (e.g. VMware, Hyper-V) and enterprise storage systems</li><li>Implement and maintain system security controls, including patch management, vulnerability remediation and access controls</li><li>Design, implement and manage backup and disaster recovery systems, including routine testing of restore procedures</li><li>Diagnose and resolve system-level faults affecting servers, operating systems, identity services and core infrastructure.</li></ul>&nbsp;&nbsp;Qualification &amp; Experience:&nbsp;<ul><li>Tertiary qualification in Information Technology or equivalent industry experience</li><li>Demonstrated experience in systems administration within a medium to large enterprise environment</li><li>Experience supporting server, cloud and identity platforms</li><li>Experience creating clear technical documentation</li><li>National Police Certificate (no more than 6 months old).</li></ul>

The Systems Support Officer is responsible for the planning, development & ongoing support of the City of Karratha's core ICT infrastructure.

Systems Support Officer

About roleAs an ICT Support Engineer, you’ll provide technical support and maintenance for ICT systems, ensuring robust network performance and high system availability. You’ll work closely with internal teams and external clients to troubleshoot and resolve issues promptly, contributing to seamless daily operations and customer satisfaction. <h3>Benefits</h3><ul><li>Competitive salary of $75,000 – $90,000 per annum plus superannuation</li><li>Full-time stable employment (minimum 38 hours per week)</li><li>A supportive, collaborative team environment</li><li>Opportunity to work on diverse ICT and telecommunications projects</li><li>Exposure to modern cloud-based and network technologies</li></ul> <h3>Task & responsibilities</h3><ul><li>Provide technical support for hardware, software, and network-related issues</li><li>Install, configure, and maintain ICT systems and infrastructure</li><li>Monitor system performance and ensure reliability and uptime</li><li>Troubleshoot system and network problems</li><li>Manage user accounts, permissions, and access controls</li><li>Support system upgrades, patches, and security updates</li><li>Document procedures, configurations, and troubleshooting guides</li><li>Support backup, disaster recovery, and cybersecurity initiatives</li><li>Liaise with vendors and service providers as required</li></ul> <h3>Qualification & experience</h3><ul><li>Minimum 1–2 years of relevant full-time experience as an ICT Support Engineer or related role</li><li>Relevant qualifications in Information Technology, Computer Science, or related field</li><li>Strong knowledge of network infrastructure, operating systems, and troubleshooting methodologies</li><li>Experience supporting Windows and/or Linux environments</li><li>Understanding of networking concepts including TCP/IP, DNS, DHCP, and firewalls</li><li>Strong analytical and problem-solving skills</li><li>Excellent communication and customer service skills</li><li>Ability to work independently and collaboratively</li></ul>

Join our team as an ICT Support Engineer—solve problems, power systems, and drive success daily

ICT Support Engineer

<h2>Associate Data Consultant</h2>Location : Sydney or MelbourneSalary: $85,000 – $95,000 + Superannuation<h3>About the Role</h3>We are seeking a motivated and detail-oriented Associate Data Consultant to join our growing team. This role is ideal for an early-career professional who is passionate about data, process improvement, and delivering practical, insight-driven solutions to clients.You will work closely with senior consultants and client stakeholders to analyse business processes, uncover opportunities for operational improvement, and design scalable data solutions.<hr><h3>Key Responsibilities</h3>Process &amp; Operational ImprovementPerform process re-engineering design, requirements gathering, and human-centred solution design to improve operational productivityIdentify simplification opportunities using the Lean Six Sigma framework to drive operational efficiencyData Analysis &amp; InsightsPerform data analysis and extract actionable insights using Python, Power BI, and MS ExcelDevelop compelling PowerPoint presentations to communicate findings, insights, and recommendations to clientsData Engineering &amp; Solution DesignDesign and build data pipeline solutions using Microsoft AzureGather and document technical requirements for:Data insights solutionsData warehousing solutionsData integration solutionsCreate high-level:Entity Relationship Diagrams (ERD)Data Flow Diagrams (DFD)Solution Architecture Design Diagrams (SADD)in line with solution design documentationData Governance &amp; QualityPerform analysis of client data governance practices, including:Data securityPerformance optimisationGovernance frameworksStability and reliability of data flows<hr><h3>About You</h3>1–3 years’ experience in data consulting, business analysis, or a related fieldStrong analytical and problem-solving skillsExperience working with:PythonPower BIMS ExcelMicrosoft AzureUnderstanding of Lean Six Sigma principles (certification highly regarded)Ability to translate complex data insights into clear, client-friendly presentationsStrong stakeholder engagement and communication skillsBachelor’s degree in Data Analytics, Information Systems, Engineering, Business, or related discipline<hr><h3>What We Offer</h3>Competitive salary: $85,000 – $95,000 + SuperExposure to diverse client engagements across industriesStructured professional development and mentoringOpportunity to work on end-to-end data and process transformation initiativesCollaborative and innovative team culture<hr><h3>How to Apply</h3>If you are passionate about improving business performance through data-driven solutions and process excellence, we’d love to hear from you.Apply now with your CV and a brief cover letter outlining your relevant experience.

Build smarter systems, unlock real productivity, and shape the future of AI-powered operational excellence at Ilaria.

Associate Data Consultant

The ICT Business Analyst will work closely with business users and technical teams to analyse, document, and translate business requirements into effective ICT system solutions. The role focuses on reviewing and improving existing systems, supporting system implementation, and ensuring technology solutions align with organisational objectives. <h3>Benefits</h3>Opportunities for career development and professional growth through involvement in ICT systems analysis and improvement projects, a competitive salary package including superannuation in line with skills and experience, access to paid leave entitlements, and a supportive work environment that promotes work–life balance. Flexible work arrangements may be considered based on role requirements and business needs. <h3>Task & responsibilities</h3><ul><li>Work with users and stakeholders to identify, analyse, and document business and system requirements for ICT solutions.</li><li>Investigate and evaluate existing business processes and systems to identify inefficiencies and recommend system improvements.</li><li>Develop functional specifications, process models, and system documentation to support the design and development of ICT systems.</li><li>Consult with technical teams to translate business requirements into system solutions, supporting system design, testing, and implementation.</li><li>Assist with system testing, deployment, and quality assurance to ensure solutions meet business and technical requirements.</li><li>Create and maintain user documentation and training materials, and provide ongoing system support where required.</li></ul> <h3>Qualification & experience</h3><ul><li>Bachelor’s or higher degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent relevant experience.</li><li>Proven experience working as an ICT Business Analyst or Business Systems Analyst, supporting ICT systems and business applications.</li><li>Demonstrated experience in requirements gathering, business process analysis, and system documentation.</li><li>Experience working with ICT systems, enterprise applications, or ERP platforms, including system analysis and improvement.</li><li>Strong communication skills with the ability to liaise effectively with technical and non-technical stakeholders.</li><li>Familiarity with system testing, implementation support, and user documentation.</li></ul>Please include your resume, a copy of your qualifications, and work referees with your application.

How many years’ experience do you have relevant to the advertised position?

Which of the following statements best describes your right to work in Australia?

Do you have current Police Check (National Police Certificate) for employment?

Identify, analyse, and document business and system requirements, liaising with stakeholders to deliver effective ICT solutions at Well Connected.

ICT Business Analyst

We are seeking an experienced ICT Customer Support Officer to join our team, based full-time at our customer’s depot in Wagga Wagga, NSW. This is a critical on-site role supporting a major 12-month digital transformation project for one of our largest customers, Busabout Wagga Wagga, as they transition from legacy manual systems to Busable’s integrated cloud platform ahead of the 2027 financial year.The successful candidate will serve as the primary on-site technical support and customer onboarding specialist, working directly with depot operations staff, payroll teams, compliance officers, and management to ensure a seamless transition. This role requires strong technical aptitude in cloud-based software systems, excellent communication skills, and the ability to translate complex software functionality into practical outcomes for non-technical users in a live transport environment.The position requires the successful candidate to be physically present at the Busabout Wagga Wagga depot for the duration of the onboarding and transition period, with regular collaboration with Busable’s engineering and product teams remotely. <h3>Benefits</h3><ul><li>A competitive salary package of $78,000 – $85,000 per annum plus superannuation, commensurate with experience.</li><li>Opportunities for professional development and career progression in a rapidly growing Australian technology company.</li><li>A supportive and inclusive work environment where innovation is encouraged.</li><li>The chance to work on a cutting-edge platform that is transforming bus operations across Australia.</li><li>Direct involvement in a high-impact digital transformation project with measurable outcomes for a major regional operator.</li><li>Access to modern collaborative tools and ongoing support from Busable’s engineering and product teams.</li></ul> <h3>Task & responsibilities</h3><ul><li>Provide first-line and second-line technical support for the deployment and maintenance of Busable’s cloud-based transport management platform, including diagnosing and resolving technical issues in real-time at the customer’s depot.</li><li>Lead on-site customer onboarding and training for depot staff across all Busable modules, including Planable™, Rosterable™, Driverable™, Trackable™, Manageable™, and Maintainable™.</li><li>Conduct data migration support activities, assisting engineering teams with validation and testing of migrated scheduling, rostering, payroll, and compliance data from legacy systems into the Busable platform.</li><li>Perform functional testing and user acceptance testing (UAT) on-site to ensure platform performance, accuracy, and usability in a live operational environment.</li><li>Collaborate closely with Busable’s software engineering team to identify, document, and escalate software defects, feature requests, and integration issues.</li><li>Create and maintain customer-facing training materials, user guides, standard operating procedures, and knowledge base articles tailored to the operator’s specific workflows and configuration.</li><li>Support the configuration and customisation of Busable modules to align with the customer’s enterprise agreements, payroll rules (including interpretation of the Passenger Vehicle Transport Award), depot structure, and compliance requirements.</li><li>Assist with the integration and testing of third-party systems such as Xero (accounting), telematics hardware, and Transport for NSW data reporting standards (GTFS, TODIS).</li><li>Act as the primary liaison between the customer and Busable’s internal product, engineering, and customer success teams, ensuring issues are resolved promptly and customer satisfaction is maintained throughout the transition.</li><li>Monitor system performance, uptime, and user adoption metrics during the onboarding period, providing regular progress reports to both the customer and Busable management.</li><li>Provide ongoing post-deployment support, troubleshooting, and continuous improvement recommendations to ensure the customer achieves measurable operational benefits from the platform.</li></ul> <h3>Qualification & experience</h3><h2 style="margin-left:0cm;">Essential Criteria</h2>To be considered for this role, you must demonstrate the following:<ul><li>Relevant tertiary qualification preferably in Information Technology, Computer Science, or a related technical field (AQF Associate Degree, Advanced Diploma, or Diploma level or higher).</li><li>Minimum of 2 years’ demonstrated experience in an ICT customer support, help desk, or technical support role, preferably within a SaaS, cloud-based, or enterprise software environment.</li><li>Strong working knowledge of cloud-based platforms and infrastructure, including experience supporting applications hosted on AWS or similar cloud environments.</li><li>Demonstrated ability to provide technical support for software deployment, data migration, and system integration projects.</li><li>Experience conducting end-user training and onboarding for non-technical users in a business or operational environment.</li><li>Strong understanding of database concepts, data validation, and the ability to support data migration and transformation activities.</li><li>Experience with CRM, ticketing, or customer support management systems (e.g., HubSpot, Zendesk, Freshdesk, or similar).</li><li>Excellent written and verbal communication skills in English, with the ability to produce clear technical documentation, user guides, and training materials.</li><li>Demonstrated ability to work autonomously on-site at a customer location, managing priorities and escalations independently.</li><li>Strong problem-solving abilities, attention to detail, and a customer-first mindset.</li><li>Willingness to be based in Wagga Wagga, NSW for the duration of the onboarding project (approximately 12 months).</li></ul><h2 style="margin-left:0cm;">Desirable Criteria</h2><ul><li>Experience supporting software systems in the transport, logistics, or fleet management industry.</li><li>Familiarity with payroll systems and award interpretation, particularly the Passenger Vehicle Transport Award (PVTA) or similar Australian transport enterprise agreements.</li><li>Experience with accounting software integrations (e.g., Xero, MYOB).</li><li>Understanding of government transport reporting standards such as GTFS, TODIS, or similar compliance frameworks.</li><li>Experience with functional testing, user acceptance testing (UAT), and bug reporting workflows in an Agile software development environment.</li><li>Prior experience working in regional Australia or with regional business customers.</li><li>Experience with real-time telematics, GPS tracking, or fleet monitoring systems.</li><li>Familiarity with version control systems (e.g., Git) and issue tracking tools (e.g., Jira, Linear).</li></ul>

We are seeking a talented ICT Customer Support Officer to help support our growing enterprise customer base.

ICT Customer Support Officer

We are seeking a motivated Telecommunications Network Engineer to support the engineering, integration and optimisation of telecommunications networks across multiple projects in Australia.This role involves supporting the planning, engineering implementation and monitoring of telecommunications network solutions, ensuring network performance and reliability while complying with Australian standards, regulatory requirements and industry best practices. The successful candidate will contribute to RF network design, system integration, network commissioning, testing and ongoing performance optimisation across multi-operator carrier and in-building environments.The position supports to the engineering delivery of wireless network deployments involving major mobile operators such as Telstra, Optus and Vodafone, supporting integration, validation and technical documentation activities across indoor and macro network projects. <h3>Benefits</h3><ul style="list-style-type:disc;"><li style="text-align:justify;">Competitive salary aligned with skills and industry experience.</li><li style="text-align:justify;">Opportunity to contribute to RF, DAS and wireless network projects across major Australian carrier environments (Telstra, Optus and Vodafone).</li><li style="text-align:justify;">Exposure to interstate telecommunications deployments and multi-site engineering activities.</li><li style="text-align:justify;">Ongoing professional development within a specialised telecommunications engineering team.</li></ul> <h3>Task & responsibilities</h3><ul style="list-style-type:disc;"><li style="text-align:justify;">Contribute to the integration, optimisation and performance monitoring of telecommunications network systems across RF and in-building wireless environments.</li><li style="text-align:justify;">Support testing, commissioning and validation of 4G, 5G and legacy cellular technologies to ensure network performance targets are achieved.</li><li style="text-align:justify;">Conduct RF performance analysis and contribute to troubleshooting activities under engineering supervision.</li><li style="text-align:justify;">Prepare technical documentation, site records and engineering reports in line with Australian standards and project requirements.</li><li style="text-align:justify;">Collaborate with project engineers, vendors and field technicians to maintain network reliability, compliance and service quality.</li><li style="text-align:justify;">Participate in continuous improvement initiatives related to network performance and system optimisation.</li></ul> <h3>Qualification & experience</h3><ul style="list-style-type:disc;"><li style="text-align:justify;">Bachelor’s degree in Telecommunications Engineering or related discipline.</li><li style="text-align:justify;">3+ years of hands-on experience in telecommunications network engineering, including RF systems and in-building coverage environments.&nbsp;</li><li style="text-align:justify;">Demonstrated application of telecommunications engineering principles including system integration, performance evaluation and network optimisation within carrier-grade environments.</li><li style="text-align:justify;">Proven experience in telecommunications network engineering within RF and in-building environments.</li><li style="text-align:justify;">Strong knowledge of LTE (4G), 5G NR and Wi-Fi, with understanding of legacy cellular technologies.</li><li style="text-align:justify;">Experience with In-Building Coverage (IBC), repeater systems and Distributed Antenna Systems (DAS).</li><li style="text-align:justify;">Experience using RF performance analysis and data collection tools such as TEMS, NEMO and GIS/RF planning tools (MapInfo, iBwave or similar).</li><li style="text-align:justify;">Proficiency with RF test and measurement equipment, including spectrum analysers, RF scanners, RF signal generators, and cable and antenna testing equipment.</li><li style="text-align:justify;">Demonstrated application of RF engineering principles including link budget calculations and system performance evaluation.</li><li style="text-align:justify;">Ability to produce technical documentation using engineering design tools (Visio or similar).</li></ul>

Join a growing telecommunications engineering team delivering RF, DAS and wireless network projects across major Australian carrier environments.

Telecommunications Network Engineer

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